Affiliate: Planned Parenthood of Greater Texas
Locations:4. Covered here: 4
Patients who feel a need to file a complaint:
Texas Health and Human Services – File a Complaint for a Health Facilities
For a pdf report on the state that can be posted online, sent by email attachment, or printed in whole or with specific pages:
Austin (entire city)
Lenox
Article from KXAN, Austin NBC news affiliate:
Accused child sex trafficker became victim’s guardian
Excerpts:
A Del Valle man accused of sex trafficking a 16 year old is alleged to have gained guardianship over the girl, removed her from school, vowed to marry her and at one point threatened to kill her family.
James Aaron Lenox, 51, was arrested Monday afternoon by the Lone Star Fugitive Task Force in the 10200 block of FM 812 in Austin. He has been charged with trafficking a child — causing the child to engage in sexual conduct, a first degree felony . . .
Lenox told police he took the victim to Planned Parenthood in Austin because she had never been to a doctor. He told investigators the victim was worried about having some kind of disease. In an interview, the victim told police she had sexual encounters with Lenox . . .
Article from San Antonio Express News:
Warrant: Central Texas man forced teen into sex, threatened to ‘kill her family’
Excerpt:
Lenox also allegedly took the girl to Planned Parenthood to get an IUD implanted, the documents said.
Foster
Court Complaint:
TX Austin Foster 2011 Malpractice Complaint
Excerpt:
4.1 On November 20, 2009, Defendants administered Plaintiff a drug known as Cytotec/Misoprostol (“Cytotec”) for cervical dilation. Not only has the FDA not approved this drug’s use for cervical dilation, but in fact the manufacturer expressly prohibits its use for that purpose. This is not an example of “off-label” use, but rather is in direct contravention to the labels set forth by the manufacturer.
4.2 The true risks of this drug were not adequately explained. Instead, the consent form merely stated that possible side effects include nausea, vomiting, fever, hot flashes, chills, diarrhea, headache, dizziness, tiredness and back pain.
4.3 In fact, the true risks as stated by its own manufacturer include uterine rupture, uterine bleeding, uterine perforation, severe vaginal bleeding, retained placenta and pelvic pain . . . If those risks were in fact disclosed, no reasonable woman would then choose to use it. Furthermore, it was not necessary to administer this drug to Plaintiff due to previous pregnancies and deliveries and it was therefore negligent to administer it to her.
4.4 As a result of being improperly administered this drug and without Plaintiff’s informed consent, on November 23, 2009 Plaintiff thereafter presented to Seton Hospital with severe uterine cramping and severe vaginal bleeding. Retained placenta was ultimately found, a known risk of Cytotec. The administration of the drug caused subsequent surgeries and additional damages . . .
Article from KXAN, Austin NBC news affiliate:
Planned Parenthood employees laid off, claim it’s retaliation for voicing concerns
by Alex Caprariello, April 10, 2020
Excerpt:
More than a dozen workers at Planned Parenthood clinics across Austin are now without a job. They say they believe it’s direct retaliation for both voicing complaints to the CEO and their ongoing efforts to unionize within the past year.
Planned Parenthood management confirmed it made staff cuts, but it says it’s a business decision it had to make because of COVID-19.
Book Excerpt
Work Won’t Love You Back: How Devotion to Our Jobs Keeps Us Exploited, Exhausted, and Alone
by Sarah Jaffe, Bold Type Books, January 26, 2021
Page 170
In Texas, around twenty staffers were laid off in April 2020, and they suspected it was retaliation for their union drive. The workers had raised issues around the lack of personal protective equipment and paid sick leave. “There’s this big disconnect between the people managing us and the work that is being done on the ground,” Ella Nonni, one of those workers, told reporters.
Indeed.com Planned Parenthood Employee Reviews for Austin, TX
plus South Austin
TX Austin Indeed 1
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TX Austin Indeed 20
TX Austin Glassdoor 1
TX Austin Glassdoor 2
TX Austin Glassdoor 3
Austin
Central
Google reviews / Yelp reviews, no page found for this center
TX Austin Central Google 1. Accessed 05.23.21.
Austin
Downtown
See this center’s Better Business Bureau page for complaints and reviews
TX Austin Downtown Google 1. Accessed 05.23.21.
TX Austin Downtown Google 2. Accessed 05.23.21.
Here is the official Nexplanon website to which she refers.
TX Austin Downtown Google 3. Accessed 05.23.21.
TX Austin Downtown Google 4. Accessed 05.23.21.
TX Austin Downtown Google 5. Accessed 05.23.21.
TX Austin Downtown Yelp 1
TX Austin Downtown Yelp 2
TX Austin Downtown Better Business Bureau Review 1
TX Austin Downtown Better Business Bureau Review 2
Austin
North
TX Austin North Google 1. Accessed 09.06.22.
TX Austin North Google 2. Accessed 05.23.21.
TX Austin North Google 3. Accessed 05.23.21.
TX Austin North Google 4. Accessed 05.23.21.
TX Austin North Google 5. Accessed 09.06.22.
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TX Austin North Google 8. Accessed 09.06.22.
TX Austin North Yelp 1
TX Austin North Yelp 2
TX Austin North Yelp 3
Austin
South
Health Violation Documents:
Highlights:
There were pieces of debris around patient beds in the operating rooms. There were used alcohol pads on the floor of one OR and on the table in another. Staff said that the rooms had been cleaned and were ready for patients. They said they believed that the rooms had been cleaned the day before.
The bed rests on tables in both OR’s were covered with socks, and the socks weren’t changed between patients.
There was tape on multiple surfaces in both operating rooms. Tape creates a sticky surface that can’t be properly disinfected.
There was a “thick, visible layer of dust” on surfaces in both operating rooms. Inspectors said this indicated “ineffective cleaning.”
The facility was improperly sterilizing instruments. Sterile instruments were left open or sealed in a way that inspectors felt would prevent them from being fully sterilized.
Packages of patient tubing and curettes were stored improperly, in potentially unsanitary conditions.
Multi-dose vials of Lidocaine were stored improperly.
Patient care items weren’t taken out of shipping containers, and were stored within them, leading to possible unsanitary conditions. The publication “Preventing Infection in Ambulatory Care” states that shipping containers can be contaminated with dirt or other debris and shouldn’t be stored with patient supplies to prevent contamination.
Two autoclaves (used to sterilize instruments) were also stored in the supply room with the shipping containers, leading to the risk of cross-contamination.
Treatment of Patients
The facility was only supposed to discharge patients if they were accompanied by a responsible adult. The facility didn’t follow this policy and sent patients away alone. There was no documentation that these patients were well enough to leave the facility and travel home alone.
January 25, 2019
July 14, 2020
Dalton
Court Documents:
TX Austin Dalton 2017 Malpractice Complaint
TX Austin Dalton 2017 Amended Labor Complaint
Excerpt from Amended Complaint:
- Mrs. Dalton worked for Planned Parenthood in the from June 6, 2016 until February 28, 2017 when she was suddenly discharged from her employment in retaliation for tirelessly advocating for patients by making repeated protected reports about safety concerns that exposed the patients and the public to risk of injury and even death.
- Mrs. Dalton made the first report about safety concerns when she was sent for training at t he Fort Worth Planned Parenthood ASC location in June of 2016. Specifically, Mrs. Dalton recognized that a patient who was post abortion procedure in the recovery room was increasingly pale, shaky, sweating and made the nursing diagnosis of potential for shock with decreasing blood pressure and oxygen saturation. The nurse in the recovery room was simply recording vital signs without critically thinking at all about the data assimilated with the patient condition. Mrs. Dalton proceeded to provide a safe environment of care and rescue the patient by providing emergency fluid resuscitation and was “written up” for doing so. At that point she was told that she could only “observe” and not do patient care. She asked to terminate her “observation period” and returned to Austin where she immediately reported the situation in Fort Worth as well as the absence of fluids in either the operating room as well as recovery room carts and complete lack of protocols/orders to administer them in the recovery area or initiate in the OR. Her concern fell on deaf ears . . .
- The Ben White Clinic [in Austin] was chronically understaffed with nurses who kept quitting yet the clinic continued to service the same volume of patients. The “fix” was to increase the “flow” of patients to dangerous levels, and corners were cut to save time . . .
- For example, patient records were “pre-populated” by the Charge Nurse with information even before the patient went to the operating room in violation of the minimum standards of nursing practice to provide a safe environment of care and document completely, accurately and at the time of events. As a result of this, the history and assessment were not assimilated by the direct care nurse and instead done “piecemeal” like an assembly line with no SBAR/report and created an unsafe environment . . .
- The other practice that created more risk was the fact that Dr. Dermish was doing her procedures in the dark. This made it difficult for the nurse to see the medicines to be pulled from the medicine cart and adequately observe the patient while doing the task of sedation nurse . . .
- In February 9, 2017 the supply of normal saline flushes was in short supply and the charge nurse, . . . decided that the Nurses could use a liter bag of saline and draw up their own flushes. When a co-worker shared the directive Mrs. Dalton raised valid concerns about liter bags being used as single dose medication NOT MULTI DOSE and posing yet another safety hazard . . .
- Shortly after this, around February 14, 2017 . . . [the charge nurse] stated that the nurses could now text photos of the ultrasound images performed on patients 7-14 days after a medication abortion to the physician while the doctor was at home. Using this image the physician could determine if there was a clot in the uterus at the placental site as opposed to a gestational sac to determine if the abortion had been successful. Mrs. Dalton objected to the texting of such photos as being in violation of her nursing license and exposing the patients to treatment decisions based on images being of questionable accuracy. After Mrs. Dalton raised the additional issue of possible HIPAA violations (amidst other concerns), charge nurse . . . stated that the identifying information would be removed from the images prior to texting, at which point Mrs. Dalton raised the even greater concern of misidentification since all patient identifiers would be removed creating the risk of the wrong treatment decisions being made as a result.
- On February 28, 2017 Mrs. Dalton’s employment was terminated in retaliation for making safety complaints . . .
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TX Austin South Google 1. Accessed 09.06.22.
TX Austin South Google 2. Accessed 09.06.22.
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