Affiliates:
Planned Parenthood Great Plains
covers Kansas City, Gladstone, Independence, and Columbia, plus all the centers in Kansas, Arkansas, and Oklahoma.
Planned Parenthood of the St. Louis Region and Southwest Missouri
covers the St. Louis area (including one in Fairview Heights, Illinois), Joplin, Springfield, and St. Peters.
Locations: 11. Covered here: 11.
Patients who feel a need to file a complaint:
Missouri Health Services Regulation – Reporting a Complaint
Entire State
Planned Parenthood Great Plains Cuts Staff Amid Complaints Of ‘Chaos And Toxicity’
KCUR (Kansas City Public Radio), by Dan Margolies, July 9, 2020.
Tier 1
St. Louis
Reproductive Health Services /
Central West End
Health Violation Documents:
Highlights:
Clinic Conditions
The facility used worn, rusted, and deteriorating equipment with uncleanable surfaces, including a rusted surgical table. A stool for patients was covered with rust and clear tape, creating an uncleanable surface.
An air vent was clogged with dust and debris.
Plastic bins containing emergency supplies, IV solution, and IV supplies were covered in dust.
An IV pole was rusted and in poor condition.
An oxygen tank was dirty and covered with adhesive surfaces.
The facility failed to keep the procedure rooms, supply rooms, and storage rooms free of dust and debris. The floor had visible dust and dirt. This was noted in multiple inspections.
An exam tabletop pad was torn, with exposed foam, creating an uncleanable surface. The clinic hadn’t ordered a replacement.
There was a dirty cloth pillow on the ultrasound table. The pillow was white but part of it was discolored gray.
Pillows on tables in the procedure rooms had unzipped or missing plastic covers and were therefore uncleanable.
The refrigerator was dirty and had tape and adhesive residue on the front, creating an uncleanable surface. There was hair and dust inside the refrigerator. A staff member was questioned and said he hadn’t cleaned the refrigerator or seen it cleaned in the 1 ½ years he worked at the clinic.
The cabinet where IV catheters were stored had a thick layer of dust on the shelves.
There was tape, adhesive residue, and peeling labels on cabinets and clipboards, creating uncleanable surfaces.
Drawers contained dust, debris, and adhesive residue.
Instruments were stored in a drawer that was dirty with dust and debris.
There was a brownish residue on the floor and inside a cabinet. This may have been dried blood and/or bodily fluids.
An ultrasound had tape on it and was extremely dusty, as was the case with a plastic tray holding protective bed pads. A wheelchair regularly used for patients also had a thick layer of dust.
In a subsequent inspection, oxygen masks, nasal cannulas, and sterile IV tubing were found stored in bins that had “dust and loose particles” in them.
There was expired medication, including IV fluid and ammonia (used to treat fainting), which had expired three years before. Nine vials of valium, being used on patients, had been expired for nearly a year. Other expired medications included naloxone (which is needed to give life-saving treatment to patients suffering from a narcotics overdose) and dextrose injectables. In another inspection, an expired epi-pen was found.
Having and using expired medication was a repeat offense, cited in multiple inspections.
The facility had expired postpartum balloons (used to stop bleeding) including one that had expired three years before. There were surgical gloves that expired six years before. In another inspection, inspectors found hand sanitizer expired by a year and expired thermometers.
Glucose testing strips were supposed to be disposed of six months after opening. After that, they could give inaccurate results. Staff failed to note the date when the testing strips were opened, and one staff member in the lab said he had “no idea” when they were opened.
The facility failed to inspect and maintain fire extinguishers.
The facility failed to monitor the humidity in instrument processing areas.
The facility failed to protect sterile items from dust and moisture by placing a solid barrier beneath them when they were on shelves.
Staff didn’t have the manufacturer’s operating instructions for the autoclave, used to sterilize instruments. Instructions were eventually printed out from the internet. These instructions gave detailed information on how to clean and replace parts in the autoclaves. There were no records to show that the autoclave was properly cleaned and maintained. The insides of the autoclaves were discolored and had brown spots. These autoclaves were being used to sterilize instruments.
In the sterilization room, around one of the autoclaves, there were dust and white flecks which left a mark when a finger was pulled through it.
Staff failed to follow the manufacturer’s instructions to test the autoclaves, which are to be done after each instrument load. The tests were performed only once a week.
The clinic failed to have a procedure in place to prevent cross-contamination of clean instruments by dirty ones.
Instruments weren’t properly sterilized.
Peel packs were covered in off-white flakes that fell off when they were lifted. When clinic staff was asked about this a staff member admitted she didn’t know where the white flakes came from.
Staff failed to store refrigerated medication at appropriate temperatures. RhoGAM, used to treat RH sensitization, had a required temperature range to remain usable. Frequently, ranges of temperature weren’t tested, but tests showed temperatures out of range for over a week. This wasn’t addressed. RhoGAM was allowed to remain at inappropriate temperatures for an extended period.
Open medications were left in the procedure room and not kept in a centralized location.
Unsterile corrugated boxes were in the sterile supply room.
Staff
Two surgical assistants (out of four) weren’t trained to assist in surgery, nor did they have certified surgical technologist credentials.
The facility failed to perform Employee Disqualification List (EDL) checks on any of its employees before hiring them. Medical facilities are forbidden to hire staff whose names appear on the EDL.
The facility failed to run criminal background checks before hiring. They also failed to perform background checks on volunteers, including one volunteer who had been there for over 30 years. This was an ongoing problem, cited in more than one inspection report.
The staff didn’t wear appropriate personal protective equipment. Inspectors observed one staff member cleaning instruments without wearing a mask or face shield.
The facility failed to provide ongoing training for staff in infection control. One staff member had been working at the clinic for nearly 10 years and had no infection control training.
The facility didn’t conduct proper orientation for staff.
Medical Records and Labels
The clinic failed to document medication given to patients. Names of medications, times they were given, and dosages were omitted from records. Some records were inaccurate – one patient’s chart said that she received medication at 4:46 PM but was discharged at 12:55 PM.
The facility failed to ensure medication orders were timed, dated, and signed by a physician.
The staff didn’t document ongoing issues with quality control.
Incidents
The Missouri Department of Health investigated the clinic for complications in five cases, and all five doctors involved refused to cooperate. A letter from the Department states “RHS’s non-cooperation on this point is unprecedented and untenable.”
Treatment of Patients
Single-use medications weren’t discarded after one use, but were used on multiple patients. Clinic staff admitted that fentanyl vials were used on multiple patients because of a “shortage.” Using single-use medication on multiple patients was cited in multiple inspections.
The facility didn’t give accurate information to patients concerning who to contact to file a complaint against the clinic or the process for doing so.
The facility failed to monitor patients’ vital signs, including those of patients under sedation. The facility failed to monitor level of consciousness, blood pressure, pulse, oxygen saturation level, and respiratory rate frequently enough throughout the time patients were under sedation. This put patients at risk.
Residents performing surgery weren’t properly supervised.
Other
Staff wasn’t knowledgeable about evacuation plans in the event of a fire, and fire drills weren’t conducted.
The facility didn’t submit pathology specimen reports to the Missouri Department of Health and Senior Services, as they were required to do.
MO St Louis Affidavit for the first list
MO St Louis List of EMS Calls January 2009-April 6, 2016
P1 Urgent Response: 50
P2 Urgent on the Quiet Response: 2
P3 On the Quiet Response: 6
MO St Louis List of EMS Calls November 15, 2016-November 15, 2018
P1 Urgent Response: 7
P3 On the Quiet Response: 2
MO St Louis EMS Call November 2018 #1
11.04.18 stamped on report; not clear if date of actual incident. Not known if this is on the list above or was a separate incident. Transcript of call for ambulance, excessive bleeding
MO St Louis EMS Call November 2018 #2
11.04.18 stamped on report; not clear if date of actual incident. Not known if this is on the list above or was a separate incident. Transcript of call for ambulance, seizures
Google reviews – Central West End / Google reviews – Reproductive Health Services.
Yelp reviews – Central West End / Yelp reviews – Reproductive Health Services.
MO St Louis Reproductive Health Google 1. Accessed 05.03.21.
MO St Louis Reproductive Health Google 2. Accessed 05.03.21.
MO St Louis Reproductive Health Google 3. Accessed 05.03.21.
MO St Louis Reproductive Health Google 4. Accessed 05.03.21.
MO St Louis Reproductive Health Google 5. Accessed 05.03.21.
MO St Louis Reproductive Health Google 6. Accessed 05.03.21.
MO St Louis Reproductive Health Google 7. Accessed 05.03.21.
MO St Louis Reproductive Health Google 8. Accessed 05.03.21.
MO St Louis Reproductive Health Google 9. Accessed 05.03.21.
MO St Louis Reproductive Health Google 10. Accessed 05.03.21.
MO St Louis Reproductive Health Google 11. Accessed 05.03.21.
MO St Louis Reproductive Health Google 12. Accessed 05.03.21.
MO St Louis Reproductive Health Google 13. Accessed 05.03.21.
MO St Louis Reproductive Health Google 14. Accessed 05.03.21.
MO St Louis Reproductive Health Google 15. Accessed 05.03.21.
MO St Louis Central Yelp 1
Tier 2
Columbia
Health Violation Document:
Highlights:
Clinic Conditions
Suction machine cabinets were rusted and covered with adhesive tape, creating an uncleanable surface that could harbor infection-causing germs. One suction machine cabinet also had a six-inch-long dried brown stain on it. This was likely bodily fluids or blood that hadn’t been cleaned.
Tubing attached to the suction machine, intended to be used only once, wasn’t disposed of between patients. The tubing was contaminated with red “bodily fluids.” The bloody tubing was still there six days after the last surgery.
Re-usable tubing was contaminated with “a blackish-gray substance,” determined to be mold. Staff admitted mold had been present in the tube for four months, though using it on women.
The re-usable glass bottle attached to the suction machine had a layer of “dried black substance” congealed on the bottom, likely dried blood and fluids.
Exam tables were wooden with chipped paint, presenting an surface that couldn’t be disinfected.
A cabinet under the sink hadn’t been cleaned and had a “large area of dried white residue and an area of dried yellowish-brown residue.”
Equipment used on patients wasn’t approved for use in healthcare facilities. Heating pads were labeled “for household use only.” One of the heating pad covers was stained.
The facility improperly used heating pads on patients who were sedated or had been given pain medication, which could lead to burns.
Indeed.com Planned Parenthood Employee Reviews for Columbia, MO
MO Columbia Indeed 1
MO Columbia Indeed 2
MO Columbia Google 1. Accessed 05.03.21.
MO Columbia Google 2. Accessed 04.12.22.
MO Columbia Google 3. Accessed 04.12.22.
MO Columbia Google 4. Accessed 04.12.22.
MO Columbia Yelp 1
MO Columbia Yelp 2
Florissant
North County
The Department of Health and Senior Services, Bureau of Ambulatory Care only regulates 5 of the state’s Planned Parenthood facilities, and that does not include this one.
MO Florissant Google 1. Accessed 05.03.21.
MO Florissant Google 2. Accessed 05.03.21.
Gladstone
Northland
The Department of Health and Senior Services, Bureau of Ambulatory Care only regulates 5 of the state’s Planned Parenthood facilities, and that does not include this one,
Indeed.com Planned Parenthood Employee Reviews for Gladstone, MO
MO Gladstone Indeed 1
MO Gladstone Indeed 2
MO Gladstone Google 1. Accessed 05.03.21.
MO Gladstone Google 2. Accessed 05.03.21.
MO Gladstone Google 3. Accessed 05.03.21.
MO Gladstone Google 4. Accessed 05.03.2
MO Gladstone Google 5. Accessed 05.03.21.1.
MO Gladstone Google 6. Accessed 05.03.21.
MO Gladstone Google 7. Accessed 05.03.21.
MO Gladstone Google 8. Accessed 05.03.21.
MO Gladstone Google 9. Accessed 05.03.21.
MO Gladstone Google 10. Accessed 05.03.21.
MO Gladstone Google 11. Accessed 04.12.22.
MO Gladstone Google 12. Accessed 04.12.22.
MO Gladstone Google 13. Accessed 04.12.22.
MO Gladstone Google 14. Accessed 04.12.22.
MO Gladstone Google 15. Accessed 04.12.22.
MO Gladstone Google 16. Accessed 05.03.21.
Independence
The Department of Health and Senior Services, Bureau of Ambulatory Care only regulates 5 of the state’s Planned Parenthood facilities, and that does not include this one.
Indeed.com Planned Parenthood Employee Reviews for Independence, MO
MO Independence Indeed 1
MO Independence Indeed 2
MO Independence Google 1. Accessed 05.03.21.
MO Independence Google 2. Accessed 05.03.21.
MO Independence Google 3. Accessed 05.03.21.
MO Independence Google 4. Accessed 05.03.21.
MO Independence Google 5. Accessed 05.03.21.
MO Independence Google 6. Accessed 05.03.21.
MO Independence Google 7. Accessed 05.03.21.
MO Independence Google 8. Accessed 05.03.21.
MO Independence Google 9. Accessed 05.03.21.
MO Independence Google 10. Accessed 05.03.21.
MO Independence Google 11. Accessed 05.03.21.
MO Independence Google 12. Accessed 05.03.21.
MO Independence Google 13. Accessed 05.10.22.
MO Independence Google 14. Accessed 05.10.22.
MO Independence Google 15. Accessed 05.10.22.
MO Independence Yelp 1
MO Independence Yelp 2
MO Independence Yelp 3
MO Independence Yelp 4
Joplin
MO Joplin Google 1. Accessed 05.03.21.
MO Joplin Google 2. Accessed 05.03.21.
MO Joplin Google 3. Accessed 05.03.21.
MO Joplin Google 4. Accessed 04.12.22.
MO Joplin Google 4. Accessed 05.03.21.
Kansas City
Patty Brous Center
Indeed.com Planned Parenthood Employee Reviews for Kansas City, MO
MO Kansas City Indeed 1
MO Kansas City Indeed 2
MO Kansas City Indeed 3
MO Kansas City Google 1. Accessed 05.03.21.
MO Kansas City Google 2. Accessed 05.03.21.
MO Kansas City Google 3. Accessed 05.03.21.
MO Kansas City Google 4. Accessed 05.03.21.
MO Kansas City Google 5. Accessed 05.03.21.
MO Kansas City Google 6. Accessed 05.03.21.
MO Kansas City Google 7. Accessed 05.03.21.
MO Kansas City Google 8. Accessed 05.03.21.
MO Kansas City Google 9. Accessed 05.03.21.
MO Kansas City Google 10. Accessed 05.03.21.
MO Kansas City Google 11. Accessed 05.03.21.
MO Kansas City Google 12. Accessed 05.03.21.
MO Kansas City Google 13. Accessed 05.03.21.
MO Kansas City Google 14. Accessed 05.03.21.
MO Kansas City Google 15. Accessed 05.03.21.
MO Kansas City Google 16. Accessed 05.03.21.
MO Kansas City Google 17. Accessed 05.03.21.
MO Kansas City Google 18. Accessed 05.18.22.
MO Kansas City Google 19. Accessed 05.18.22.
MO Kansas City Google 20. Accessed 05.18.22.
MO Kansas City Google 21. Accessed 05.18.22.
MO Kansas City Google 22. Accessed 05.18.22.
MO Kansas City Yelp 1
MO Kansas City Yelp 2
MO Kansas City Yelp 3
MO Kansas City Yelp 4
Manchester
West County
The Department of Health and Senior Services, Bureau of Ambulatory Care only regulates 5 of the state’s Planned Parenthood facilities, and that does not include this one.
MO Manchester Google 1. Accessed 05.03.21.
MO Manchester Google 2. Accessed 05.03.21.
MO Manchester Google 3. Accessed 05.03.21.
MO Manchester Google 4. Accessed 05.03.21.
MO Manchester Google 5. Accessed 05.03.21.
MO Manchester Google 6. Accessed 05.03.21.
MO Manchester Google 7. Accessed 05.03.21.
MO Manchester Google 8. Accessed 05.03.21.
MO Manchester Google 9. Accessed 05.03.21.
MO Manchester Google 10. Accessed 05.03.21.
MO Manchester Google 11. Accessed 05.03.21.
MO Manchester Yelp 1
St. Louis (entire city)
Indeed.com Planned Parenthood Employee Reviews for St. Louis, MO
MO St Louis Indeed 1
MO St Louis Indeed 2
MO St Louis Indeed 3
St. Louis
South Grand
MO St Louis South Grand Google 1. Accessed 05.03.21.
MO St Louis South Grand Google 2. Accessed 05.03.21.
MO St Louis South Grand Google 3. Accessed 05.03.21.
MO St Louis South Grand Google 4. Accessed 05.03.21.
MO St Louis South Grand Google 5. Accessed 05.03.21.
MO St Louis South Grand Google 6. Accessed 05.03.21.
MO St Louis South Grand Yelp 1
MO St Louis South Grand Yelp 2
MO St Louis South Grand Yelp 3
St. Peters
Only open Tuesdays and Thursdays.
The Department of Health and Senior Services, Bureau of Ambulatory Care only regulates 5 of the state’s Planned Parenthood facilities, and that does not include this one.
MO St Peters Google 1. Accessed 05.03.21.
MO St Peters Google 2. Accessed 05.03.21.
MO St Peters Google 3. Accessed 05.03.21.
MO St Peters Google 4. Accessed 05.03.21.
MO St Peters Google 5. Accessed 05.03.21.
MO St Peters Google 6. Accessed 04.27.22.
MO St Peters Google 7. Accessed 05.19.22.
MO St Peters Google 8. Accessed 05.19.22.
MO St Peters Google 9. Accessed 05.19.22.
MO St Peters Yelp 1
Springfield
MO Springfield Google 1. Accessed 05.03.21.
MO Springfield Google 2. Accessed on 04.27.22.
MO Springfield Google 3. Accessed 04.27.22.
MO Springfield Google 4. Accessed 04.27.22.
MO St Peters Yelp 1
