Affiliate: Planned Parenthood of Florida
Locations: 17. Covered here: 17. Of those, 15 have reviews reporting problems getting a hold of anyone by phone. The center in Lakeland is set to close on March 13. .
Patients who feel a need to file a complaint:
Florida Agency for Health Care Administration Complaint Administration Unit
Fort Myers
May 13, 2021
Highlights:
Paperwork omitted the length of pregnancy and did not post its license, so compliance with the limits of the license couldn’t be ascertained.
The facility had no records documenting whether probes were sterilized between patients.
Indeed.com Planned Parenthood Employee Reviews for Fort Myers, FL
FL Fort Myers Indeed 1
FL Fort Myers Google 1. Accessed 10.06.22.
FL Fort Myers Google 2. Accessed 07.23.21.
FL Fort Myers Google 3. Accessed 07.23.21.
FL Fort Myers Google 4. Accessed 10.06.22.
FL Fort Myers Google 5. Accessed 10.06.22.
FL Fort Myers Google 6. Accessed 10.06.22.
FL Fort Myers Google 7. Accessed 10.06.22.
FL Fort Myers Yelp 1
FL Fort Myers Yelp 2
FL Fort Myers Yelp 3
Gainesville
FL Gainesville Google 1. Accessed 12.01.21..
FL Gainesville Google 2. Accessed 12.01.21..
Jacksonville
Indeed.com Planned Parenthood Employee Reviews for Jacksonville, FL
FL Jacksonville Indeed 1
FL Jacksonville Indeed 2
FL Jacksonville Glassdoor 1
FL Jacksonville Google 1. Accessed 07.23.21.
FL Jacksonville Google 2. Accessed 07.23.21.
FL Jacksonville Google 3. Accessed 07.23.21.
FL Jacksonville Google 4. Accessed 07.23.21.
FL Jacksonville Google 5. Accessed 09.21.22.
FL Jacksonville Google 6. Accessed 09.21.22.
FL Jacksonville Google 7. Accessed 09.21.22.
FL Jacksonville Google 8. Accessed 09.21.22.
FL Jacksonville Google 9. Accessed 09.21.22.
FL Jacksonville Google 10. Accessed 09.21.22.
FL Jacksonville Yelp 1
FL Jacksonville Yelp 2
FL Jacksonville Yelp 3
FL Jacksonville Yelp 4
.
FL Jacksonville Better Business Bureau complaint
Kissimmee
Highlights:
The facility failed to provide patients with the phone number to report complaints, neglect, and/or fraud.
In another inspection, six years later, the same problem was found.
Indeed.com Planned Parenthood Employee Reviews for Kissimmee, FL
FL Kissimmee Indeed 1
FL Kissimmee Google 1. Accessed 09.25.22.
FL Kissimmee Google 2. Accessed 07.23.21.
FL Kissimmee Google 3. Accessed 09.25.22.
FL Kissimmee Google 4. Accessed 09.25.22.
FL Kissimmee Google 5. Accessed 09.25.22.
FL Kissimmee Google 6. Accessed 09.25.22.
FL Kissimmee Google 7. Accessed 09.25.22.
FL Kissimmee Google 8. Accessed 09.25.22.
FL Kissimmee Google 9. Accessed 09.25.22.
FL Kissimmee Google 10. Accessed 07.23.21.
FL Kissimmee Google 11. Accessed 09.25.22.
FL Kissimmee Yelp 1
FL Kissimmee Yelp 2
FL Kissimmee Yelp 3
FL Kissimmee Yelp 4
FL Kissimmee Yelp 5
Lakeland
Planned Parenthood has announced this center is no longer seeing patients and will be closing officially on March 13, 2026.
Patients are advised to get their medical records from them before that date.
FL Lakeland Google 1. Accessed 07.23.21.
FL Lakeland Google 2. Accessed 07.23.21.
FL Lakeland Google 3. Accessed 07.23.21.
FL Lakeland Google 4. Accessed 07.23.21.
FL Lakeland Google 5. Accessed 07.23.21.
FL Lakeland Google 6. Accessed 07.23.21.
FL Lakeland Google 7. Accessed 09.25.22.
FL Lakeland Google 8. Accessed 09.25.22.
FL Lakeland Google 9. Accessed 09.25.22.
FL Lakeland Google 10. Accessed 09.25.22.
FL Lakeland Google 11. Accessed 09.25.22.
FL Lakeland Google 12. Accessed 09.25.22.
FL Lakeland Yelp 1
FL Lakeland Yelp 2
FL Lakeland Yelp 3
FL Lakeland Yelp 4
FL Lakeland Yelp 5
FL Lakeland Yelp 6
FL Lakeland Yelp 7
FL Lakeland Yelp 8
x
Miami (entire city)
The Jean Shehan Center on Coral Way closed around early November 2022, and so has been removed from this listing.
Article from The New York Times:
Planned Parenthood Is Accused of Mistreating Pregnant Employees
by Natalie Kitroeff and Jessica Silver-Greenberg, Dec. 20, 2018
Excerpt:
In Miami, one current and two former employees said that women at a Planned Parenthood office were scared to tell managers they were pregnant. One of them said that, in conversations with supervisors, colleagues would often volunteer that they were not planning on having children or were gay or single.
“It was looked down upon for you to get pregnant,” said Carolina Delgado, who worked in the Miami office until 2012. “I don’t think that any supervisor had to literally say it for us to feel it.”
Miami
Golden Glades
Clinic Conditions
An employee showed the inspector a room where medical procedures and patient counseling took place. The room contained empty shelves and supplies, including two paint cans. Staff later claimed the employee was in error, and that the room the employee showed the inspector was only used for storage.
Desks were stored in the hallway. This could make the hallway difficult to navigate for emergency personnel with a stretcher and hinder evacuation during an emergency.
Privacy
There was no curtain in the patients’ changing area.
The facility didn’t provide gowns for patients to change into; they were expected to be naked from the waist down. After state inspectors complained, clinic staff said they would provide gowns to patients who requested them.
FL Miami Golden Glades added. Accessed 05.06.25.
FL Miami Golden Glades Google 1. Accessed 07.23.21.
FL Miami Golden Glades Google 2. Accessed 07.23.21.
FL Miami Golden Glades Google 3. Accessed 07.23.21.
FL Miami Golden Glades Google 4. Accessed 07.23.21.
FL Miami Golden Glades Google 5. Accessed 07.23.21.
FL Miami Golden Glades Google 6. Accessed 09.25.22.
FL Miami Golden Glades Google 7. Accessed 09.25.22.
FL Miami Golden Glades Google 8. Accessed 09.25.22.
FL Miami Golden Glades Google 9. Accessed 09.25.22.
FL Miami Golden Glades Google 10. Accessed 09.25.22.
FL Miami Golden Glades Google 11. Accessed 09.25.22.
FL Miami Golden Glades Yelp 1
FL Miami Golden Glades Yelp 2
FL Miami Golden Glades Yelp 3
Miami
Kendall
FL Miami Kendall Google 1. Accessed 09.25.22.
FL Miami Kendall Google 2. Accessed 09.25.22.
FL Miami Kendall Google 3. Accessed 09.25.22.
‘
FL Miami Kendall Google 4. Accessed 09.25.22.
FL Miami Kendall Google 5. Accessed 09.25.22.
FL Miami Kendall Yelp 1
FL Miami Kendall Yelp 2
FL Miami Kendall Yelp 3
FL Miami Kendall Yelp 4
FL Miami Kendall Yelp 5
FL Miami Kendall Yelp 6
Naples
Highlights:
Paperwork omitted the length of pregnancy and did not post its license, so compliance with the limits of the license couldn’t be ascertained.
Indeed.com Planned Parenthood Employee Reviews for Naples, FL
FL Naples Indeed 1
FL Naples Indeed 2
FL Naples Google 1. Accessed 07.23.21.
FL Naples Google 2. Accessed 07.23.21.
FL Naples Google 3. Accessed 07.23.21.
FL Naples Yelp 1
FL Naples Yelp 2
Orlando
East Orlando Center
July 14, 2025
FL Orlando Glassdoor 1
FL Orlando Glassdoor 2
This location has an unusually high number of Google reviews (196 on 09.21.22). Below is a sampling of some of the one-star reviews.
FL Orlando Google 1. Accessed 09.25.22.
FL Orlando Google 2. Accessed 09.25.22.
FL Orlando Google 3. Accessed 07.23.21.
FL Orlando Google 4. Accessed 07.23.21.
FL Orlando Google 5. Accessed 07.23.21.
FL Orlando Google 6. Accessed 07.23.21.
FL Orlando Google 7. Accessed 07.23.21.
FL Orlando Google 8. Accessed 07.23.21.
FL Orlando Google 9. Accessed 07.23.21.
FL Orlando Google 10. Accessed 07.23.21.
FL Orlando Google 11. Accessed 07.23.21.
FL Orlando Google 12, Accessed 09.25.22.
FL Orlando Google 13. Accessed 09.25.22.
FL Orlando Google 14. Accessed 07.23.21.
FL Orlando Google 15. Accessed 09.25.22.
FL Orlando Google 16. Accessed 09.25.22.
FL Orlando Google 17. Accessed 09.25.22.
FL Orlando Yelp 1
FL Orlando Yelp 2
Pembroke Pines
Highlights:
Staff performed surgery for which the clinic wasn’t licensed.
There were no logs or records for tracking the disposal of biological waste.
FL Pembroke Pines Google 1. Accessed 07.23.21.
FL Pembroke Pines Google 2. Accessed 07.23.21.
FL Pembroke Pines Google 3. Accessed 09.25.22.
FL Pembroke Pines Google 4. Accessed 09.25.22.
FL Pembroke Pines Google 5. Accessed 09.25.22.
FL Pembroke Pines Google 6. Accessed 09.25.22.
FL Pembroke Pines Google 7. Accessed 09.25.22.
FL Pembroke Pines Google 8. Accessed 09.25.22.
FL Pembroke Pines Google 9. Accessed 09.25.22.
FL Pembroke Pines Google 10. Accessed 09.25.22.
FL Pembroke Pines Google 11. Accessed 09.25.22.
FL Pembroke Pines Google 12. Accessed 09.25.22.
FL Pembroke Pines Google 13. Accessed 09.25.22.
FL Pembroke Pines Google 14. Accessed 09.25.22.
FL Pembroke Pines Google 15. Accessed 09.25.22.
FL Pembroke Pines Yelp 1
FL Pembroke Pines Yelp 2
FL Pembroke Pines Yelp 3
FL Pembroke Pines Yelp 4
Port Saint Lucie
Treasure Coast Health Center
FL Treasure Coast 2011
Highlights:
Staff failed to inform patients of their right to report complaints, Medicaid fraud, and/or neglectful practices. This conclusion was based on staff interviews and examination of medical records.
Novoa
Court Document:
FL Treasure Coast Novoa 2020 Complaint
Excerpt:
- Plaintiff began working for the Defendant on or about April 1, 2018 as a medical assistant. Plaintiff is a 48 year old individual with a daughter suffering from gastritis. On or about August 2018, Plaintiff advised her manager Lucia Cabrera that she was going back to school. Immediately, Ms. Cabrera began to make unwarranted and discriminatory comments regarding Plaintiff’s age. Such as Plaintiff was “too old to be returning back to school.” Meanwhile, Plaintiff’s younger coworkers, who are all below the age of 30 years old were attending school and they weren’t subjected to the same discriminatory comments and harassment in the workplace. On or about December 12, 2018, Plaintiff requested to have Mondays off from work due to her school schedule, although the younger co-workers were given revised work schedules to attend school, Plaintiff’s request was denied. On or about November 4, 2019, Plaintiff requested time off due to her daughter having a medical procedure and to care for her daughter during the period of convalescence. Doctor’s notes were provided by Plaintiff. Upon return to work, false accusations were made against client. Thereby, causing Plaintiff to have an adverse employment experience . . .
- Plaintiff believed defendant was committed to ensuring a respectful workplace for all employees, reported the illegal employer transgressions to various leadership members of Defendant executives with the expectation that human resources for Defendant would investigate Plaintiff’s complaints and take appropriate remedial action. Instead of taking appropriate actions and investigating these serious issues Defendant’s proclaimed stance on discrimination does not reflect the actual culture of the employer. Time after time Defendant has chosen corporate profits over doing the right thing and taking meaningful action to eradicate discrimination on its own.
FL Port Saint Lucie Google 1. Accessed 07.23.21.
FL Port Saint Lucie Yelp 1
Saint Petersburg
Excerpt:
“The laboratory must define criteria for those conditions that are essential for proper storage of reagents and specimens, accurate and reliable test system operation, and test result reporting. The criteria must be consistent with the manufacturer’s instructions, if provided. These conditions must be monitored and documented and, if applicable, include the following: (1) Water quality. (2) Temperature. (3) Humidity. (4) Protection of equipment and instruments from fluctuations and interruptions in electrical current that adversely affect patient test results and test reports. This standard is not met . . .”
FL Saint Petersburg Google 1. Accessed 07.23.21.
FL Saint Petersburg Google 2. Accessed 07.23.21.
FL Saint Petersburg Google 3. Accessed 07.23.21.
FL Saint Petersburg Google 4. Accessed 07.23.21.
FL Saint Petersburg Yelp 1
FL Saint Petersburg Yelp 2
FL Saint Petersburg Yelp 3
FL Saint Petersburg Yelp 4
Sarasota
Documents:
Highlights:
Clinic Conditions
The facility failed to regularly clean and test the autoclaves as per manufacturer’s instructions. Autoclaves are used to sterilize instruments used on multiple women. There were no logs or other records documenting times and dates when the autoclaves were to be cleaned. Autoclaves were required to be cleaned weekly; instead, they were not cleaned for months.
The facility failed to ensure that emergency equipment was available. There was no defibrillator on the premises.
Staff
The facility failed to conduct annual in-service training for staff.
The facility did not provide proper training and orientation for new staff members and volunteers.
There were no written policies or procedures for training staff on infection control, medical complications, or safety measures.
Treatment of Patients
Written policies and procedures for patient care were inadequate and did not contain the required information.
Dupont
Court Document:
FL Sarasota Dupont 2018 Court Complaint
Excerpt:
FACTUAL ALLEGATIONS
- Defendant hired Ms. Dupont to serve as its Controller on or about August 1, 2016, at an annual salary of $87,500 per year; Defendant increased her salary to $97,500. . . .
- On June 14, 2017, Ms. Dupont suffered serious physical injuries in an automobile accident.
- The severity of Ms. Dupont’s injuries required her to seek continuing treatment, and to take time away from work to heal and continue her recovery for same.
- Specifically, Ms. Dupont suffered from bulging and herniated disks, one of which pressed against Ms. Dupont’s sciatic nerve, causing her immense pain, and inability, to walk, sit, sleep, or stand, for any prolonged period.
- Based on the severity of these impairments and her continuing treatment for same, Ms. Dupont’s medical condition was a serious health condition as defined by the FMLA.
- Ms. Dupont, accordingly, notified Defendant, that she intended to take FMLA time away from work to treat her injuries and heal, as advised by her doctors and medical team. . . .
- Defendant, without valid cause, reason, or explanation, denied same.
- Instead, Defendant notified Plaintiff that it was, instead, terminating her employment, and then ultimately replaced her with a temporary employee that Defendant had intended for Plaintiff to train.
- This too not only constitutes FMLA interference, but also actionable FMLA retaliation.
- Had Defendant complied with the FMLA, which it didn’t, it would have known that an employee cannot be penalized for absences that are FMLA protected.
Nazario
Court Document:
FL Sarasota Nazario 2017 Complaint
Excerpt:
11. On or about April 15, 2016, Plaintiff was injured at work. Specifically, Plaintiff tripped and nearly fell. Although Plaintiff was able to catch herself before falling to the floor she sustained an injury to her knee . . .
16. She required a short time off for surgery. She notified Defendant of the need for a short leave.
17. Defendant responded by attempting to impede Plaintiff’s Worker’s Compensation claim. Just weeks atter advising the Defendant of her need for medical attention and surgery, she was terminated.
18. On or about July 13, 2016, Defendant retaliated against plaintiff for lawfully claiming benefits under the FWCA by termination Plaintiff’s employment for pretextual reasons.
FL Sarasota Google 1. Accessed 07.23.21.
FL Sarasota Google 2. Accessed 07.23.21.
FL Sarasota Google 3. Accessed 07.23.21.
FL Sarasota Google 4. Accessed 07.23.21.
FL Sarasota Google 5. Accessed 07.23.21.
FL Sarasota Google 6. Accessed 07.23.21.
FL Sarasota Google 7. Accessed 07.23.21.
FL Sarasota Google 8. Accessed 07.23.21.
FL Sarasota Google 9. Accessed 10.07.22.
FL Sarasota Google 10. Accessed 10.07.22.
FL Sarasota Google11. Accessed 10.07.22.
FL Sarasota Google12. Accessed 10.07.22.
FL Sarasota Google13. Accessed 10.07.22.
FL Sarasota Yelp 1
FL Sarasota Yelp 2
Tallahassee
From the Occupational Safey and Health Administration (OSHA):
Excerpt:
Hazard Description:
The employer does not have a needle stick program, exposing employees to health hazards.
Indeed.com Planned Parenthood Employee Reviews for Tallahassee, FL
FL Tallahassee Indeed 1
FL Tallahassee Google 1. Accessed 09.25.22.
FL Tallahassee Google 2. Accessed 09.25.22.
FL Tallahassee Google 3. Accessed 09.25.22.
FL Tallahassee Google 4. Accessed 09.25.22.
FL Tallahassee Google 5. Accessed 09.25.22.
FL Tallahassee Google 6. Accessed 09.25.22.
FL Tallahassee Google 7. Accessed 09.25.22.
FL Tallahassee Google 8. Accessed 09.25.22.
FL Tallahassee Google 9. Accessed 09.25.22.
FL Tallahassee Yelp 1
FL Tallahassee Yelp 2
FL Tallahassee Yelp 3
FL Tallahassee Yelp 4
FL Tallahassee Yelp 5
Tampa
Highlights:
Laboratory proficiency testing was found to be deficient. It was later corrected.
Incidents
A patient was sent to the hospital with complications after a procedure. Nevertheless, her records indicated her vital signs were stable at discharge, there were no complications, she was ambulatory, and she was discharged in good condition. Vital signs documented during the procedure did not show that the patient was stable and contradicted the medical record.
These notes were signed by the attending physician. When questioned, the physician confirmed the statements were inaccurate.
The patient had a pre-existing condition, but this was not documented in her records, which gave her medical history as normal. She was not properly evaluated for risk factors or pre-existing conditions, The attending physician classified her as low risk (level II out of a possible VI), which was incorrect based on her pre-existing condition.
There was also no documentation that the attending physician had used a stethoscope or other means to listen to and evaluate the patient’s heart and lungs before the procedure.
FL Tampa Google 1. Accessed 07.23.21.
FL Tampa Google 2. Accessed 07.23.21.
FL Tampa Google 3. Accessed 07.23.21.
FL Tampa Google 4. Accessed 07.23.21.
FL Tampa Google 5. Accessed 07.23.21.
FL Tampa Google 6. Accessed 07.23.21.
FL Tampa Google 7. Accessed 07.23.21.
FL Tampa Google 8. Accessed 09.25.22.
FL Tampa Google 9. Accessed 09.25.22.
FL Tampa Google 10. Accessed 09.25.22.
FL Tampa Google 11. Accessed 09.25.22.
FL Tampa Google 12. Accessed 09.25.22.
FL Tampa Google 13. Accessed 09.25.22.
FL Tampa Google 14. Accessed 09.25.22.
FL Tampa Google 15. Accessed 09.25.22.
FL Tampa Google 16. Accessed 09.25.22.
FL Tampa Google 17. Accessed 09.25.22.
FL Tampa Yelp 1
FL Tampa Yelp 2
FL Tampa Yelp 3
FL Tampa Yelp 4
Tampa
North
FL Tampa North Google 1. Accessed 07.23.21.
FL Tampa North Google 2. Accessed 07.23.21.
FL Tampa North Google 3. Accessed 07.23.21.
FL Tampa North Google 4. Accessed 07.23.21.
FL Tampa North Google 5. Accessed 09.25.22.
FL Tampa North Google 6. Accessed 09.25.22.
FL Tampa North Google 7. Accessed 09.25.22.
FL Tampa North Google 8. Accessed 09.25.22.
FL Tampa North Google 9. Accessed 09.25.22.
FL Tampa North Google 10. Accessed 09.25.22.
FL Tampa North Yelp 1
FL Tampa North Yelp 2
FL Tampa North Yelp 3
FL Tampa North Yelp 4
FL Tampa North Yelp 5
FL Tampa North Yelp 6
FL Tampa North Yelp 7
FL Tampa North Yelp 8
West Palm Beach
Florida Mango Health Center
Epstein Files: L.M.
First Document in this Case:
L.M., -vs- Plaintiff, Jeffrey Epstein, Defendant. U.S. District Southern District of Florida Case No. 502008CA028051XXXXMB AB
Videotaped Deposition of L.M. 09.24.09
Excerpt:
Q. You have Planned Parenthood listed here. For what reason — first of all, where did you go to Planned Parenthood? . . .
A. Palm Beach Lakes . . .
Q. And for what reason did you go to Planned Parenthood?
A. Because I didn’t have an OB/GYN at the time.
Q. When did you go there?
A. I went there a couple of times just for checkups. I can’t tell you. I have been there when I was — actually they gave me my pregnancy test when I was 16.
Q. Was that the first time that you had been there?
A. No.
Q. So, you had gone sometime prior to that?
A. Yeah.
Q. Did you get birth control pills?
A. Yes.
Q. Was that the reason you initially went to them?
A. No. I went there initially just to get a checkup.
Q. An OBG, a gynecologic exam?
A. Yeah.
Q. Do you remember how old you were?
A. I was, I was probably early 15.
Q. Okay. Was there a reason why you were, you went there to get a gynecologic exam at age 15?
A. No. I was sexually active.
Q. Were you concerned at that point that you may have contracted some sort of sexually transmitted disease?
A. No, I just, my mother said you should go get a checkup.
Q. When you said you were sexually active, you were sexually active, what do you mean by that?
A. I was having sex.
Q. Intercourse?
A. Yes.
Q. And, and if you went there at 15, was that when you began to be sexually active or were you sexually active before you went there?
A. Before I went to Planned Parenthood?
Q. Before, yeah.
A. I was sexually active before I went to Planned Parenthood.
Q. Do you remember at what age you started sexual activity?
A. I was 14.
Legal Note: as is true in most states, Florida has a mandatory requirement that health care professionals report child sexual abuse. Had Planned Parenthood done so, there could have been a government intervention to stop the abuse of L.M.
Second Document in this Case:
EFTA00727684.pdf – Answers to interrogatories, which lists Planned Parenthood of West Palm Beach among those who examined and treated her during this time. L.M.’s initials are redacted, but it’s the same court and case number. When asked about her address, the answer is:
Plaintiff objects to Defendant, Jeffrey Epstein, having her current address, as Mr. Epstein is a registered sex offender and [name redacted] was a victim of his, and disclosure of her address could compromise her safety and privacy.
Indeed.com Planned Parenthood Employee Reviews for West Palm Beach, FL
FL West Palm Beach Indeed 1
FL West Palm Beach Indeed 2
FL West Palm Beach Google 1. Accessed 07.23.21.
FL West Palm Beach Google 2. Accessed 07.23.21.
FL West Palm Beach Google 3. Accessed 07.23.21.
FL West Palm Beach Google 4. Accessed 07.23.21.
FL West Palm Beach Google 5. Accessed 10.07.22.
FL West Palm Beach Google 6. Accessed 07.23.21.
FL West Palm Beach Google 7. Accessed 07.23.21.
FL West Palm Beach Google 8. Accessed 10.07.22.
FL West Palm Beach Google 9. 10.07.22.
FL West Palm Beach Google 10. Accessed 07.23.21.
FL West Palm Beach Yelp 1
FL West Palm Beach Better Business Bureau Complaint 1
This complaint was resolved.
FL West Palm Beach Better Business Bureau Complaint 2
This complaint was resolved.
