Affiliate: Planned Parenthood Great Northwest, Hawai‘i, Alaska, Indiana, Kentucky
Locations: 11. Covered here: 11.
Patients who feel a need to file a complaint:
Indiana – Reporting a Complaint about a Health Care Facility
Bloomington
Highlights:
Clinic Conditions
According to inspectors, the facility “failed to provide a safe and healthful environment that minimizes infection exposure and risk to patients.”
Human blood from blood tests wasn’t handled in a safe and sanitary manner, risking the spread of blood-borne infections such as HIV and hepatitis. Blood was stored with medications in the refrigerator. Blood tests for Rh factors were conducted on the same countertop used to prepare medications and blood drops from these tests were in close proximity to pregnancy tests. This was noted in multiple inspections.
Medication was stored on the same countertop where tests were done on urine and blood. This was an ongoing problem cited in two inspections.
The clinic’s backup generator wasn’t given regular maintenance.
Other equipment, such as the two autoclaves used to sterilize instruments, weren’t adequately inspected and maintained. The autoclaves, exam lights, and exam tables weren’t examined for electrical current leakage.
The clinic had (and appeared to be using) expired medication.
An oxygen tank was stored improperly and, according to the report, “could create a source of a potential hazard to patients, visitors, or employees.”
The facility failed to document (and possibly conduct) proper maintenance of equipment such as a defibrillator, emergency call system, recovery chairs, vacuum units, and procedure tables.
Documents indicated that the telephone intercom system wasn’t working, and there was no indication it was fixed.
Staff failed to document (and possibly perform) the cleaning and disinfection of exam rooms, labs, and equipment and weren’t properly trained to do so.
Staff
The facility failed to have a policy to evaluate, test, and improve the skills of nurses, lab technicians, and other staff members. The clinic failed to review and evaluate nursing services, laundry services, medical record review services, maintenance services, or laboratory services. This was cited in multiple inspections.
Staff failed to wash their hands after handling linens that were soiled with bodily fluids. No sink or handwashing facilities were present in the room where laundry was washed and handled.
Staff wasn’t trained to use the backup generator and no training manuals were available.
The clinic didn’t have someone “qualified by training or experience” responsible for supervising infection control and making sure proper procedures were implemented and followed.
Staff didn’t have proper training in cleaning and disinfecting instruments, equipment, and exam rooms.
Medical Records and Labels
The clinic failed to maintain accurate medical records, neglecting to record patient condition at discharge, transfers to hospitals of injured patients, procedures performed, and other data. All three inspections found that proper medical records weren’t kept, indicating an ongoing problem.
One inspection found that laboratory results weren’t documented. For example, Rh testing results were neglected to be recorded. If these tests weren’t performed (and we have no way of knowing whether they were, without documentation) and the clinic, therefore, neglected to administer RhoGAM, future pregnancies of women were put at risk. Rh sensitization can cause miscarriages and damage babies in subsequent pregnancies. Also not recorded were pre-abortion pelvic exams.
Staff repeatedly failed to sign paperwork. This was an ongoing problem, cited in two different inspections.
Treatment of Patients
The facility failed to monitor patients’ vital signs while they were in the recovery room after surgery. The clinic didn’t monitor or record blood pressure, respiratory rate, and/or pulse of women post-surgery. This was true of all 22 patients whose records were examined. This was an ongoing problem; the clinic was cited for it in all three inspections.
The clinic lacked the policy to ensure that medical histories were taken promptly and proper physical examinations were performed.
Other
The facility didn’t have a quality assurance program to oversee and evaluate emergencies, infection control, patient complaints, safety, and competence.
There were no training manuals to teach clinic staff how to operate equipment. This was not corrected and was found to be the case in more than one inspection. There were no user manuals for the emergency call system.
The clinic failed to regularly evaluate the care given to patients.
Controlled substances were unsecured and could be accessed by unauthorized persons, such as patients and staff.
Indeed.com Planned Parenthood Employee Reviews for Bloomington, IN
IN Bloomington Indeed 1
IN Bloomington Google 1. Accessed 04.30.21.
IN Bloomington Yelp 1
IN Bloomington Yelp 2
Evansville
IN Evansville Google 1. Accessed 04.30.21.
IN Evansville Yelp 1
Fort Wayne
IN Fort Wayne Google 1. Accessed 04.30.21.
Hammond
IN Hammond Google 1. Accessed 04.30.21.
IN Hammond Google 2. Accessed 03.03.22.
IN Hammond Google 3. Accessed 03.03.22.
IN Hammond Google 4. Accessed 03.03.22.
Indianapolis
(whole city)
Indeed.com Planned Parenthood Employee Reviews for Indianapolis, IN
IN Indianapolis Indeed 1
IN Indianapolis Indeed 2
IN Indianapolis Indeed 3
Excerpt from No Choice: The Destruction of Roe v. Wade and the Fight to Protect a Fundamental American Right
by Becca Andrews
(New York: Public Affairs, 2022) Kindle version
When [Ann] began the new job, she was taken aback by the bare-bones training given to her and the dim dustiness of the clinic. She had a hazy memory of shadowing another counselor before she officially started her job, along with informal conversations with the clinic administrator that covered some of the do’s and don’ts of the work . . .
An administrative office in the back smelled of cigarettes; the staff would sometimes come in on Saturdays when the clinic was closed to clean it themselves, to save money on janitorial staff . . .
Ann: “It did not have the kind of feel you expect when you walk into a doctor’s office. I felt a sense of kind of shame because you want to help these women during what, for some of them, was a really difficult moment. You just realize that the standard is really not high, and there’s this defeatist attitude of there’s only so much you can do.”
Once, in a procedure room, she accidentally stepped on a blood clot, and no amount of sanitizing spray could make her feel like her shoe wasn’t somehow forever tainted.
The carpets were stained; the clinic doctor liked to joke that it looked like a bloody body had been dragged down the hallway. He didn’t seem to notice – or care – that his quip never got a laugh . . .
[A]nother clinic worker accidentally stuck herself with a used needle. The lab room she worked in was small, and the space limitation combined with the frenetic pace of the work meant that it was only a matter of time before there was an accident… [T]he worker wound up on medication meant to ward off the [AIDS] virus . . .
Indianapolis
Georgetown
November 2, 2012
IN Indianapolis Georgetown 2012
IN Indianapolis Georgetown 2014
IN Indianapolis Georgetown 2017
IN Indianapolis Georgetown 2018
IN Indianapolis Georgetown 2019
Highlights:
Clinic Conditions
An oxygen tank was left unsecured standing upright in a room. According to the report “if the tank was knocked over and broke the head off the compressed cylinder, it could cause harm to people and/or property.”
Regular preventative maintenance wasn’t conducted on the emergency call system, presenting a potential risk in the case of an emergency. Regular maintenance was also not conducted on a wheelchair.
Emergency defibrillators weren’t tested or properly maintained.
Although the facility gave IV sedation, it had no cardiac monitors available.
The facility failed to change the disinfection solution used to sanitize the procedure room as per the manufacturer’s guidelines.
The facility used expired test strips to test whether Cidex, a sterilization fluid, was of good enough quality to be effective.
There was trash in the clinic parking lot, presenting a habitat and breeding ground for pests such as rodents and insects.
There were expired emergency supplies, including IV bags.
The facility failed to maintain 5 out of 7 pieces of equipment, including smoke detectors and an emergency generator. In a subsequent inspection, 11 of 12 pieces of equipment weren’t properly maintained.
The facility failed to perform regular maintenance on emergency and other equipment. This included the cardiac monitor, defibrillator, suction machine, emergency call system, sterilizer, exam light, and wheelchair. This was cited in more than one inspection.
The facility failed to test the defibrillator to ensure it was in working order.
Electric current leakage checks weren’t performed on equipment.
The facility failed to properly clean and sterilize the vaginal ultrasound probe.
There were no monthly checks of medications, equipment, and supplies.
Clinic staff failed to verify that blood specimens for Rh testing were stored at appropriate temperatures, which may compromise the integrity of the tests. Records indicated these specimens were stored at inappropriate temperatures, and this wasn’t addressed or fixed promptly, rendering the tests unreliable. Failure to detect and treat Rh compatibility problems can lead to miscarriage or infant death and negative outcomes in future pregnancies.
Staff
The clinic didn’t conduct or document a proper orientation for new employees.
Two out of four doctors (one half) and one health care assistant weren’t trained in CPR and would not have been able to perform CPR in an emergency. In a subsequent inspection, a medical assistant and the medical director were found not to have CPR certification. This was an ongoing problem.
The clinic had no designated person with prescriptive authority and no one in control of drug stocks.
The clinic didn’t verify staff immunizations and failed to provide hepatitis B vaccines to two employees who requested them. The clinic also knowingly employed several staff members who weren’t vaccinated, despite having a written policy not to do so.
Medical Records and Labels
Medical records were incomplete with missing information. Some of the things the clinic staff failed to document were whether ultrasound was used when needed for surgery, whether the patient had used drugs or alcohol before the procedure, whether the airway was maintained for patients receiving sedation, and whether there were complications. Medical histories were incomplete, with no documentation of women’s health conditions that could affect the safety of procedures. In some cases, the type of anesthesia given to patients and whether they received sedation wasn’t documented. Start and stop times of procedures weren’t documented. Doctors failed to sign paperwork.
Incidents
One patient who received versed and fentanyl had her oxygen saturation level drop to 76% during her surgery. Despite this dangerously low oxygen saturation level, no supplemental oxygen was given. There was no documentation in her chart of any intervention or medical treatment given for this medical crisis. The director and staff who were interviewed said they “didn’t know” if any treatment was given to this patient.
Treatment of Patients
Clinic staff gave all women the same dosage of fentanyl without regard to body weight, so the clinic overdosed 17 of 18 patients on fentanyl for sedation.
The staff failed to check vital signs for 18 out of 30 patients while they were in the recovery room. These patients had received fentanyl and/or valium but were left unmonitored.
The facility failed to monitor the oxygen saturation of one patient under sedation.
The clinic failed to monitor or record vital signs for women who were under sedation.
Physical examinations weren’t conducted before sedation and medical procedures and proper medical histories weren’t taken. The clinic also failed to ask patients what other medications they were taking and what medications they were allergic to before giving sedation and didn’t document this.
The staff didn’t document (or possibly conduct) Rh counseling for 5 out of 5 patients who were Rh-negative. Rh sensitization presents a risk to infants born in future pregnancies and can cause miscarriages of subsequent pregnancies.
Clinic staff didn’t document (or possibly give) patients proper counseling about aftercare after their procedures.
There was no documentation or indication that the facility was giving patients proper informed consent before medical procedures.
The facility failed to have a policy in place to inform doctors of adverse reactions and medication errors.
Staff failed to verify whether patients who had experienced sedation had someone to drive them home.
Other
The facility didn’t ensure that contracted services were provided safely and effectively. This was also an ongoing problem, cited in multiple inspections, with 71 different contracted services involved. The clinic also failed to keep a list of contracted services, including their scope and nature. This included pharmacy services, lab services, trash disposal, fire alarm, and sprinkler maintenance, and phone services.
Although there was a committee tasked with implementing proper infection control procedures, that committee failed to meet regularly. When they did meet, the person designated to oversee infection control wasn’t present. The medical director also failed to attend some of the meetings.
No fire or safety inspections were conducted at the clinic.
The clinic failed to have a plan to conduct fire drills.
The facility failed to keep a proper log of controlled medications, presenting the possibility that some could be stolen or misplaced. Controlled substances were also left unsecured, where unauthorized persons had access to them.
The clinic administrator failed to attend 5 of 5 meetings of the clinic governing board.
The state license wasn’t posted where patients could see it.
The clinic had medications that were not listed in the formulary.
There were concerns reported with a contracted waste disposal company, but no record of corrections or resolution.
No Choice: The Destruction of Roe v. Wade and the Fight to Protect a Fundamental American Right
by Becca Andrews
(New York: Public Affairs, 2022) Kindle version
Nowhere was the survival mode mentality more evident than in the unchecked behavior of the [doctor] at the clinic, a graying white man in his 50s . . .
He called her ‘honey’ and played with her hair, and when she needed him to do something, he would respond by telling her he had been waiting all his life to hear her say that, thrusting his pelvis so there could be no mistaking his insinuation . . .
It was his interactions with patients that disturbed Ann the most. The doctor seemed to have a special disdain for any sign of weakness. To a young patient who was shaking from fright, he said, ‘Are you going to be a pain in the tail about this or are you going to act like a big girl and take it?’
Sometimes he would ask the patient to ‘smile pretty’ for him and he would ‘make it nice and easy’ for them . . .
Ann filed multiple complaints against him… Before she left the clinic, in part due to emotional exhaustion, she was assured that her complaints were being taken seriously, and she was forbidden to ever speak of his behavior.
After all, he was risking his life to provide abortion care. Better to let the clinic handle it than to risk handing the antiabortion movement a weapon they would not hesitate to use…
He retired years later.
No Choice: The Destruction of Roe v. Wade and the Fight to Protect a Fundamental American Right
by Becca Andrews
(New York: Public Affairs, 2022) Kindle version
Nowhere was the survival mode mentality more evident than in the unchecked behavior of the [doctor] at the clinic, a graying white man in his 50s . . .
She suspected that he was harder on patients who did not speak English, and she fought for privileges as the only Spanish speaker on staff to accompany Latinx patients into the procedure room so she could answer their questions and advocate for them if necessary.
Brown
Court Document:
Excerpt:
FACTS
10. The Defendant hired Ms. Brown on or about September 30, 2013.
11.Throughout her employment with Defendant, Ms. Brown met or exceeded Defendant’s legitimate expectations of performance.
12. On or about June 13, 2016, Ms. Brown provided the Defendant with notice of her disability, which was a diagnosis of cervical cancer.
13. Due to her disability Ms. Brown had to undergo frequent doctor visits.
14. Ms. Brown had to have a biopsy performed every three (3) months.
15. The Defendant made it difficult for Ms. Brown to take a day off every three (3) months in order to have her biopsy performed.
16. The Defendant told Ms. Brown to schedule her biopsies for Monday’s as that would make it easier for her to have the day off.
17. The Defendant continued to make it difficult for Ms. Brown to get the day off for her biopsy, even when scheduled on Mondays.
18. Ms. Brown informed the Defendant that she was going to have surgery due to her disability.
19. The day before her surgery, Ms. Brown called off of work due to pain and bleeding associated with her disability.
20. The Defendant texted Ms. Brown stating “you will not take off without a valid reason.”
21. Ms. Brown had never called into work prior to this date.
22. When Ms. Brown returned to work after surgery she had restrictions.
23. It was difficult for Ms. Brown to sit due to her disability.
24. If and when Ms. Brown did sit she needed a comfortable chair.
25. On or about March 20, 2017, approximately two (2) weeks after Ms. Brown’s surgery there was a staff meeting.
26. When Ms. Brown arrived for the staff meeting there were no open chairs.
27. Ms. Brown felt that standing was better for her anyway due to her disability.
28. Ms. Brown would have had to violate her restrictions in order to carry a chair into the room.
29. Ms. Brown opted to stand due to these complications caused by her disability.
30. Ms. Brown was terminated on or about March 20, 2017 for standing during the staff meeting.
31. Ms. Brown was told that her standing during the staff meeting was “intimidating” and “disrespectful” towards the Vice President. . . .
34. The Defendant intentionally and willfully discriminated against Ms. Brown due to her disability.
COUNT I: DISCRIMINATION ON THE BASIS OF A DISABILITY
COUNT II: FAMILY MEDICAL LEAVE ACT
Note: The EEOC dismissed the complaint because it was “unable to conclude that information obtained established violations of the statutes. This does not certify that the respondent is in compliance with the statutes.”
IN Indianapolis Georgetown Google 1. Accessed 04.30.21.
IN Indianapolis Georgetown Google 2. Accessed 03.04.22.
IN Indianapolis Georgetown Google 3. Accessed 03.04.22.
IN Indianapolis Georgetown Google 4. Accessed 03.04.22.
IN Indianapolis Georgetown Google 5. Accessed 03.04.22.
IN Indianapolis Georgetown Google 6. Accessed 03.04.22.
IN Indianapolis Georgetown Google 7. Accessed 03.04.22.
IN Indianapolis Georgetown Google 8. Accessed 03.04.22.
IN Indianapolis Georgetown Google 9. Accessed 03.04.22.
IN Indianapolis Georgetown Google 10. Accessed 03.04.22.
IN Indianapolis Georgetown Google 11. Accessed 03.04.22.
IN Indianapolis Georgetown Google 12. Accessed 03.04.22.
IN Indianapolis Georgetown Google 13. Accessed 03.04.22.
IN Indianapolis Georgetown Yelp 1
Indianapolis
Midtown
IN Indianapolis Midtown Google 1. Accessed 04.30.21.
IN Indianapolis Midtown Google 2. Accessed 04.30.21.
IN Indianapolis Midtown Google 3. Accessed 04.30.21.
IN Indianapolis Midtown Google 4. Accessed 04.30.21.
IN Indianapolis Midtown Google 5. Accessed 03.04.22.
IN Indianapolis Midtown Google 6. Accessed 03.04.22.
IN Indianapolis Midtown Google 7. Accessed 03.04.22.
IN Indianapolis Midtown Yelp 1
IN Indianapolis Midtown Yelp 2
IN Indianapolis Midtown Yelp 3
IN Indianapolis Midtown Yelp 4
Indianapolis
Southside
IN Indianapolis Southside Google 1. Accessed 04.30.21.
IN Indianapolis Southside Google 2. Accessed 04.30.21.
IN Indianapolis Southside Google 3. Accessed 04.30.21.
IN Indianapolis Southside Google 4. Accessed 03.04.22.
IN Indianapolis Southside Google 5. Accessed 03.04.22.
IN Indianapolis Southside Google 6. Accessed 03.04.22.
IN Indianapolis Southside Google 7. Accessed 03.04.22.
Lafayette
Highlights:
Medical Records and Labels
Doctors failed to sign medical records, and records were incomplete.
IN Lafayette Google 1. Accessed 04.30.21.
IN Lafayette Google 2. Accessed 04.30.21.
IN Lafayette Google 3. Accessed 03.04.22.
IN Lafayette Google 4. Accessed 03.04.22.
IN Lafayette Google 5. Accessed 03.04.22.
IN Lafayette Google 6. Accessed 03.04.22.
IN Lafayette Google 7. Accessed 03.04.22.
IN Lafayette Google 8. Accessed 03.04.22.
IN Lafayette Google 9. Accessed 03.04.22.
Merrillville
Highlights:
Clinic Conditions
Potentially infectious material was stored in a cabinet, and the cabinet wasn’t labeled as containing biohazardous material.
The facility failed to document (and possibly perform) electrical leakage checks of equipment. This was for 5 of 5 pieces of equipment, including the autoclave, centrifuge, and exam lights.
Staff
The medical director hired a doctor without verifying his credentials.
The facility failed to ensure that staff was vaccinated and failed to provide Hepatitis B immunization to staff who requested it. Some of the staff were unvaccinated for diseases such as rubella, measles, and others.
Medical Records and Labels
Doctors failed to sign paperwork. This was noted in two inspections. Physicians didn’t sign to indicate that they took a proper medical history.
The clinic failed to ensure that records were complete and accurate. This was cited in two inspections. One patient’s records stated the patient was discharged at 8:55 AM, but had vital signs taken at 9:38 AM. Another chart indicated a patient was discharged at 2:05 PM but had vital signs taken at 3:06 PM. A third patient was said to have gone to the recovery room at 12:59 PM but recorded as discharged at 12:11 PM. A fourth record documented a discharge time of 11:20 AM but claimed vital signs were taken at 12:56 PM and 1:02 PM. There were multiple other examples.
Type of sedation patients received was not documented.
Records failed to verify that patients understood discharge instructions.
The facility had no policy to protect patient records from fire, water, or other damage.
Treatment of Patients
According to the report, the facility “failed to ensure the implementation of policy and standards of care related to the checking of vital signs in the procedure and recovery rooms.” There were no vital signs taken for 28 patients.
The facility failed to conduct Rh counseling for Rh negative patients. Failure to treat Rh incompatibility can lead to miscarriage or health problems for the baby in future pregnancies.
Patients weren’t given proper instructions as to hygiene and self-care after their surgery. Paperwork given to patients omitted this information.
Other
The governing body of the clinic failed to review and evaluate laundry and pharmacy services.
There was no policy in place to report adverse reactions to medication or medication errors to the doctor.
The facility didn’t have a policy to deal with health care workers’ practice problems. They had no policy for dealing with providers coming in under the influence, having criminal histories, needing disciplinary actions, or other potential problems.
The clinic had no policy for infection control. The staff member in charge of infection control wasn’t qualified for that position, and had not been trained.
The facility didn’t have a plan in place for working with state and federal agencies in the event of an emergency.
Indeed.com Planned Parenthood Employee Reviews for Merrillville, IN
IN Merrillville Indeed 1
IN Merrillville Indeed 2
IN Merrillville Google 1. Accessed 04.30.21.
IN Merrillville Google 2. Accessed 04.30.21.
IN Merrillville Google 3. Accessed 04.30.21.
IN Merrillville Google 4. Accessed 04.30.21.
IN Merrillville Google 5. Accessed 04.30.21.
IN Merrillville Google 6. Accessed 04.30.21.
IN Merrillville Google 7. Accessed 04.30.21.
IN Merrillville Google 8. Accessed 04.30.21.
IN Merrillville Google 9. Accessed 03.04.22.
IN Merrillville Google 10. Accessed 03.04.22.
IN Merrillville Google 11. Accessed 03.04.22.
IN Merrillville Google 12. Accessed 03.04.22.
IN Merrillville Yelp 1
Mishawaka
Indeed.com Planned Parenthood Employee Reviews for Mishawaka, IN
IN Mishawaka Indeed 1
IN Mishawaka Google 1. Accessed 04.30.21.
IN Mishawaka Google 2. Accessed 03.04.22.
IN Mishawaka Google 3. Accessed 03.04.22.
IN Mishawaka Google 4. Accessed 03.04.22.
IN Mishawaka Google 5. Accessed 03.04.22.
IN Mishawaka Yelp 1
New Albany
Indeed.com Planned Parenthood Employee Reviews for New Albany, IN
IN New Albany Indeed 1
IN New Albany Google 1. Accessed 04.30.21.
IN New Albany Google 2. Accessed 04.30.21.
IN New Albany Google 3. Accessed 03.04.22.
IN New Albany Google 4. Accessed 03.04.22.
