Asociacion probienestar de la familia Colombiana –
ProFamilia
parte de la Federación Internacional de Planificación Familiar
[part of IPPF – International Planned Parenthood Federation]
EPS: Entidades Promotoras de Salud, sistema público de seguro médico
[EPS: the public health insurance system]
Otros páginas de Colombia:
Colombia
(todos los ciudades distintas de Bogotá, Cali, y Medellin)
Resenas de Profamilia – Colombia
[Google Reviews – Medical Dangers]
Lista de Demandas Judiciales – Cali
Lista de Demandas Judiciales – Medellin
[List of Court Complaints – Cali & Medellin]
Cali – Aguablanca /
Calle 72
[Patient Reviews]
Recuperado 2025.11.14
CO Cali Aguablanca Google 1
I went to the place for planning, I needed a jadelle (pile) [contraceptive implant in the arm] and the doctor is very rough, I have used the method before and in other places the application is delicate.
CO Cali Aguablanca Google 2
Nursing care is a fiasco, to get a simple injection you have to wait more than an hour and a half and then the nursing assistant tells you she was busy scanning some papers
CO Cali Aguablanca Google 3
Terrible service, I requested a planning appointment and they took my information as they called me and to date it has been 3 days and they have not called me, I would like to know where I can file a complaint regarding this service and the staff
Cali – Tequendama
[Patient Reviews]
Recuperado 2025.11.14
CO Cali Tequendama Google 1
Lack of order, as I made an appointment one day for another, indicating what I needed. On the day of the appointment, I paid for the product, and when I arrived with the gynecologist, they told me they didn’t have any stock at that location, and I had to wait more than two hours. When I finally got to see the doctor, he was not at all charismatic. The procedure was extremely painful, and they never told me I could buy anesthetic.
CO Cali Tequendama Google 2
Terrible service. It feels like a traditional health center. Even as a private individual, it’s stressful to make an appointment. It’s better to pay at another private clinic with better service, even if it’s more expensive. Besides that, I took some tests, and they threw away the results and never responded
CO Cali Tequendama Google 3
I had a private transvaginal ultrasound. To begin with, the wait at the checkout was extremely long, with people waiting up to two hours to pay for the procedure they were going to do. The worst part, in my case, was the procedure itself. The doctor in charge of performing the procedure made inappropriate comments, and his treatment at the end regarding any questions I had about the procedure was the worst of all.
CO Cali Tequendama Google 4
They didn’t want to assist me or authorize the removal of the implant that they themselves placed in me and it was the worst, a bad procedure, bad attention, they leave you talking alone and making an appointment is super difficult. You arrive and they don’t assist you or give you any answers.
.CO Cali Tequendama Google 5
Bad telephone service, no answer, I shouldn’t be called a profanity, better get in touch if you can.
.CO Cali Tequendama Google 6
They give out phone numbers, they don’t answer, they keep calling to schedule a surgery date, they don’t call either. I’ve been waiting for two months for a surgery appointment, bad, bad.
CO Cali Tequendama Google 7
Horrible. The service is incredibly slow, the cashiers take a long time and just laugh amongst themselves, the staff is a bit dismissive, as if they don’t want to work, and they often don’t provide complete information; they don’t keep track of the order. But to get paid, they tell you to make the payment immediately.
CO Cali Tequendama Google 8
Terrible service! We’ve been waiting for surgery for over two months, and every time the date approaches, they call us to reschedule.
CO Cali Tequendama Google 9
Terrible care and zero respect for patients at Profamilia Tequendama. My partner had an appointment scheduled for 2:00 p.m., and it’s 4:15 p.m. and he hasn’t been seen. No one gives a clear reason for the delay: the cashier says it’s the system’s fault since June 3rd, while SIAU responds with total disinterest and tells us there have been people waiting since the morning, as if that justifies the mess.
They called us the day before to confirm the appointment and at no point did they mention that the wait times were 2 or 3 hours. We canceled work commitments, hoping for a proper appointment. This isn’t a favor: it’s a health service and must be treated responsibly.
If they knew about the problem, why do they continue scheduling without informing us? Where is the respect? A total lack of management, empathy, and ethics.
CO Cali Tequendama Google 10
Terrible service. We scheduled an appointment and they made us come in, then told us the appointment hadn’t been made. The response was that the system was new…
CO Cali Tequendama Google 11
Terrible service. Customer service is incredibly rude. If the system crashes or there’s a glitch, they blame each other and don’t fix anything. At the time of your appointment, they ask you to arrive 30 minutes early to see you two hours later. If they’re not going to do their job your own way, it’s best to find another option because even here, the service is horrible.
CO Cali Tequendama Google 12
Terrible service, over 30 minutes to be called, 3 cashiers just talking and laughing while the waiting room was full, they need training to improve their customer service, they really have a lot to learn from the Valle del Lili clinic.
CO Cali Tequendama Google 13
The truth is that the vaccination issue is terrible with them, and they give a phone number that they don’t answer.
CO Cali Tequendama Google 14
If you’re looking for private medical exams with good, fast, and friendly service, let me tell you, you’re wasting your time. The system crashes and the whole thing falls apart; nobody solves anything, it’s useless. The customer service is terrible. I recommend looking for private labs; I had a great experience with Synlab, and it’s nearby.
CO Cali Tequendama Google 15
Terrible service. At Pro Familia’s Tequendama location, the wait time for billing is excessively long. They cancel appointments without advance notice, don’t provide the necessary information before performing the procedure, and when you arrive for the appointment, they simply cancel without prior notice. They have no interest in the patient’s well-being. Indolent professionals. I do not recommend this service.
CO Cali Tequendama Google 16
Despite offering good services, the customer service is terrible. They’re incredibly disorganized, their billing system is a huge waste of time, they send you to request appointments online and never answer, and when they do, they tell you to go to the office. They treat you as if you owe them money. It’s a shame that such a good institution has such inhumane treatment and such awful customer service.
CO Cali Tequendama Google 17
Terrible service. They schedule you for a specific time snd serve you two hours later. The checkout staff provides terrible service, very slow, terrible.
CO Cali Tequendama Google 18
The staff at the reception is very slow, there is no one to guide you where to announce yourself, even if you arrive early, they take a long time to call to confirm attendance.
CO Cali Tequendama Google 19
Bad service and poor care, and with doctors who leave much to be desired, bad experience, I decided to look for another institution for better services than those they provide.
CO Cali Tequendama Google 20
The service is perverse. The woman who schedules appointments is extremely rude. It’s a real shame that such a well-known organization doesn’t pay attention to how they handle their customers. Zero customer service.
CO Cali Tequendama Google 21
Sometimes they make you wait up to half an hour to see you for an appointment you have scheduled… Oh, but then someone arrives five minutes late, and they can’t understand the situation of the unemployment and its blockages. Terrible service. Terrible.
CO Cali Tequendama Google 22
I had an appointment at 1:00 p.m. I asked for permission from work to go, skipped lunch, and had to wait until the staff felt like it. Terrible!
CO Cali Tequendama Google 23
Terrible communication, as if you had all the time in the world to be glued to a phone, they still don’t respond
CO Cali Tequendama Google 24
I really find it sad that they don’t have any scheduling availability for a vasectomy. First, the order will expire… And they don’t call, and you don’t answer on the lines you have.
CO Cali Tequendama Google 25
I didn’t like the doctor’s care. I wanted to have surgery to prevent having more children, and the only thing she told me was that because of your weight, they couldn’t operate on you. Go to your EPS and they’ll refer you somewhere else. And the medical records say that the risks were explained to the patient. At no point did she explain anything to me, and from the first moment I came in for care, it was as if she was in a hurry.
CO Cali Tequendama Google 26
The billing service is very slow; the only pleasant person is the security guard.
CO Cali Tequendama Google 27
The attention of the administrative staff is extremely poor.
CO Cali Tequendama Google 28
Bad service and the attitude of the cashier when you go to report is bad.
Cali – Versalles
[Patient Reviews]
Recuperado 2025.11.14
CO Cali Versalles Google 1
Unfortunately I must say that I thought they would help me there, I mean the gynecology specialist I saw, I was not at all satisfied with her care because I no longer wanted to take the treatment she prescribed for me for 8 months and I had not seen any change, I am worse and she rudely told me that with me she was wasting time. I know in my case there is a lot that could be done but anyway I have already filed a complaint with the Supersalud
CO Cali Versalles Google 2
I go for a routine service like a pregnancy test, which I need for a procedure, and they tell me they’re not doing that type of test today, hahaha. How sad, it’s like they’re burying Profamilia.
CO Cali Versalles Google 3
Terrible service!! It takes more than 2 hours to get service. They don’t have enough staff!!! How disrespectful to make you wait so many hours for an appointment, as well as for tests… practically 2 people to serve so many people. AWFUL. I WILL NEVER RETURN!
CO Cali Versalles Google 4
It’s impossible to get through. They’re not answering the phones, and the WhatsApp system doesn’t allow you to schedule an appointment because it doesn’t show the options you need. Please enable a functioning support channel, or at least have someone answer the phone. For God’s sake, you’re a healthcare center, and our health can’t wait.
CO Cali Versalles Google 5
I’ve been calling all morning and it says the lines are suspended. I don’t have time to go there for work reasons, and the lines they give us never answer the phone… so, with an emergency, what would they be like?
CO Cali Versalles Google 6
I came as an individual, and they canceled my appointment without letting me know. Then they kept me waiting for hours without even calling me back. The Versailles location lacks customer service and efficiency.
CO Cali Versalles Google 7
This place is crap and not just that one but all the others, I’m talking about profamilia in general. I’ve been going for like 2 years and I always make an appointment and today I make an appointment and they call me and tell me no, that it’s the first time that I’m going and that I have to pay for an appointment for the first time that it’s like 76 thousand when the check-up appointment costs 47, yet they want to make me pay the 76. I go to the appointment and the doctor doesn’t examine me, by the way she treats me like a student, she doesn’t examine me but instead orders me some tests that THEY HAD ALREADY SENT ME BEFORE. I lost my money for fun, crappy place, how I hate it, they’re useless, this is TWICE THAT THE SAME DOCTOR DOES THIS, I GO, I PAY FOR MY APPOINTMENT TO GET CHECKED UP AND SHE DOESN’T FEEL LIKE CHECKING ME. This is the TWO TIMES that I have lost my money with that so-called doctor.
CO Cali Versalles Google 8
Terrible service, waiting more than 2 hours for a private gynecology appointment!!
CO Cali Versalles Google 9
Terrible. I arrived for a private appointment, and half an hour later they told me the doctor hadn’t arrived. I asked for a refund and that I had to wait because the ring at the register wasn’t there. Terrible service.
CO Cali Versalles Google 10
They never answer the phone. It’s assumed that if they are there they will respond. Terrible service, not to say really bad.
CO Cali Versalles Google 11
Terrible service, they don’t answer 3860001 or 4862929, they don’t answer either, how annoying!!! They really need to improve this service.
CO Cali Versalles Google 12
Horrible service, they ask for appointments and attend to the last patients who arrive, they make appointments and do not keep them.
CO Cali Versalles Google 13
The service is terrible. They don’t know how to guide teenagers. All they care about is money.
CO Cali Versalles Google 14
Good morning, I’ve been trying to make an appointment for 3 months. The phone numbers never answer. They gave me an email that sends the information they requested for a procedure that the EPS sends me. I sent an email and it resends me the blocked message. Terrible service.
Medellín Centro
[Patient Reviews]
Con 311 reseñas, 60 indican problemas con el teléfono.
Recuperado 2025.12.17
CO Medellin Google 1
Today, April 14, 2023, I went to the clinic for an appointment I had been scheduled for 12 days prior. I arrived an hour early, but they refused to see me because the doctor said my appointment was optional.
All this after paying and waiting an hour in the waiting room.
I think the doctor’s behavior is unacceptable. She should respect other people’s time.
To make matters worse, when I went for my Pap smear 12 days ago, the same doctor left all the previous patient’s materials on the table, completely dirty, and next to them she placed the materials she used on me. She saw the look on my face when I asked her to change the paper on the examination table. I hope you will take all of this into account.
CO Medellin Google 2
Many months ago I requested the withdrawal of the Jalelle [contraceptive arm implant]. They promised to call me, but they never did… I’ve had that expired for a year. Could you tell me what the situation is with that? There’s nowhere to make appointments. What should I do?
CO Medellin Google 3
I requested the results of an exam, which I wanted to take. They explained that they would send it to my personal email. At this point, the results haven’t arrived, and they haven’t answered either. Communication is difficult. Neither the cell phone nor the landline provides any attention, only recorded voices.
CO Medellin Google 4
Ugh. Ugh. Ugh. The service is terrible, they never answer and when they finally do they’re super rude and hang up 😒 Besides, I’ve been waiting for some test results for about a month and they still haven’t gotten them 👎🏻 …
CO Medellin Google 5
They exploit women’s sexual and emotional health; even if you have a history and cytology from the EPS (health insurance provider), they won’t treat you without first charging and repeating procedures to collect 75,000 pesos for a gynecologist appointment, when what is indicated is that a cauterization is needed and nothing more.
CO Medellin Google 6
It’s incredible that an institution of such prestige and tradition in Medellín doesn’t have a place within its facilities where patients’ companions can sit and wait. And that, in many cases, they have to wait outside the building, in a very unsafe area.
CO Medellin Google 7
My wife had a tubeectomy appointment at 12 noon. We arrived at 11:30 AM and took the form they told us to take at reception. After an hour without arriving for our appointment, I went to find out and they told me that since it was lunchtime, the staff was having lunch. I don’t understand why they make appointments at noon if they’re going to have patients starving and have a tedious wait!
CO Medellin Google 8
It’s surely a place with good doctors, but the appointment scheduling process is exceedingly tedious, no matter the method available.
When you finally get the appointment and show up 30 minutes early, the process of getting into the office is exhausting, and the receptionists who guide you through the process are rude and/or indifferent.
CO Medellin Google 9
NON-COMPLIANCE
The system or automatic call center never confirmed my appointment and gave me a time. I think it’s a system with many flaws, and as a user, I can’t access the health service. Not to mention that I’ve been trying repeatedly to schedule an appointment for over a month, but there’s never one. After so much time trying and absolutely no response, I conclude that no one checks that chat. A terrible way to serve users.
CO Medellin Google 10
Terrible service, super bad customer service. The receptionists are mad at serving people who don’t work there. They don’t respect arrival times. They need to train their employees on manners.
CO Medellin Google 11
There’s no service on the landline or WhatsApp… There are no doctors! Has anyone been treated these past few days? Should I go there? Hmm? Someone please tell me… This is worse than making dental appointments at Sura. There’s never a schedule!
CO Medellin Google 12
Very bad service. No one answers. They already have this type of complaint, and they’re not doing anything about it. Bad service isn’t solved with a pre-written apology email that says exactly the same thing about WORKING EVERY DAY TO PROVIDE BETTER SERVICE, which from what I see isn’t true since NO ONE ANSWERS THE PHONE YET.
Update that phone and have a person answer the phone. If you keep having the same problem for MONTHS, it’s because YOU DON’T HAVE TRAINED STAFF, or you simply DON’T CARE, and the only solution is a simple apology message like the one you see in your responses to the other complaints you see on this website.
CO Medellin Google 13
The personalized attention is very bad and the telephone attention is not to mention it is incredible that you have to be there an hour early to attend an appointment just because of the disorder of the billing girls. In addition, the time wasted in that place with time after time is incredible. It’s not even a super good institution with a huge demand. The service is very bad.
CO Medellin Google 14
Terrible service. Besides, they send a monthly checkup and never respond so I can get it… and then you have to pay for a private one… irresponsible. And on top of that, they carry out incomplete procedures and no one responds…
CO Medellin Google 15
Terrible service
Poor professionalism
Lack of respect, they don’t adhere to ethics and values.
Terrible
CO Medellin Google 16
They make appointments at a specific time and then take an hour or more to see you.
Very poor service.
Unprofessional staff.
CO Medellin Google 17
The attention is horrible, little human quality and terrible customer service
CO Medellin Google 18
A mess to deal with and the staff is super rude.
CO Medellin Google 19
They make it very complicated to authorize a jadel, and it gets discouraging; instead of avoiding mistakes, you end up making them.
CO Medellin Google 20
Very ugly facilities, very old building, average service
CO Medellin Google 21
Lack of organization, the service depends on people’s moods, so the service is up and down. They are mediocre when it comes to keeping appointments and tests organized. Even paying high sums for private services doesn’t improve the service. The only good thing is the prices.