Asociacion probienestar de la familia Colombiana –
ProFamilia
parte de la Federación Internacional de Planificación Familiar
[part of IPPF – International Planned Parenthood Federation].
EPS: Entidades Promotoras de Salud, sistema público de seguro médico
[EPS: the public health insurance system]
Otros páginas de Colombia:
Colombia
(todos los ciudades distintas de Bogotá, Cali, y Medellin)
Resenas de Profamilia – Colombia
[Google Reviews – Medical Dangers]
Lista de Demandas Judiciales – Bogotá (PDF)
[List of Court Complaints – Bogotá]
Bogotá – Kennedy
[Patient Reviews]
CO Bogotá Kennedy Google 1
As a private patient, I requested services from this entity, but I believe it was the worst choice I could make. The services from reception to procedure is horrible, insensitive, they scold you in the worst way. They have no human warmth to treat patients and less for giving advice on what the service costs. Zero recommendations and very disappointed.
CO Bogotá Kennedy Google 2
Horrible attention from the receptionist, she doesn’t even look at the people she’s serving, she only spends her time talking to the person next to her and doesn’t respond to what people ask her. Terrible attention from the staff, which gives a bad image to Profamilia. I will never return to that place. That girl earns a salary without doing anything, the worst.
CO Bogotá Kennedy Google 3
Very bad service and they don’t respond when you try to communicate.
CO Bogotá Kennedy Google 4
There’s no customer service. They should remove those phone numbers. They never answer. Misleading advertising.
CO Bogotá Kennedy Google 5
I requested a private appointment, but they canceled it and rescheduled it for another date. On the day I had a new appointment, I arrived at the scheduled time and they didn’t see me because, according to them, I was late and they couldn’t see me anymore. Terrible service. The worst Profamilia service. After the appointment was very expensive and they refused to see me, I wasted my time and the taxi I took to get there.
CO Bogotá Kennedy Google 6
I don’t understand why they put phone numbers if they don’t answer them, how inefficient.
CO Bogotá Kennedy Google 7
They’re inefficient with customer service; they have phone numbers they don’t answer. How awful!
CO Bogotá Kennedy Google 8
What a mistake: phone numbers and addresses. This service is pathetic; it should be helpful, but it isn’t.
CO Bogotá Kennedy Google 9
The information they provide is flawed. When you go in for a consultation, they tell you something else and waste your time, not to mention the horrible treatment in the offices.
CO Bogotá Kennedy Google 10
The phone lines are never answered, I’ve been calling since last week
Bogotá – Quirigua
[Patient Reviews]
CO Bogotá Quirigua Google 1
Terrible service. They removed my IUD during a Pap smear. I went for a checkup and according to them, it only had long strings. And I was so uncomfortable that I had to go to the doctor’s emergency room. When they did the ultrasound, it was clear I had it inserted incorrectly. 😠😠😠 Aside from that, I paid for the Pap smear, then for the IUD checkup, and they didn’t do anything except take my money. It seems like a scam to me that they check someone and don’t fix what they damaged. AWFUL SERVICE!!!! I DO NOT RECOMMEND IT. HAAAAA WHAT IF I HAD NOT REALIZED AND ENDED UP PREGNANT? IRRESPONSIBLE PEOPLE PLAYING WITH THE LIVES OF THEIR PATIENTS.
CO Bogotá Quirigua Google 2
The service of @profamilia became mediocre in everything, delay in results of pregnancy tests and cytology…they do not have efficient communication channels, they require going in person, when there is email, WhatsApp, telephone to confirm data and they make you fill out a form leaving authorization for the digital sending of results, which do not arrive and if they do arrive it is not in accordance with what is requested…It is worse than going to the EPS and what you are paying for is not free. My advice is not to go back there for a pregnancy test or for exams that come out much faster in another laboratory than in that place.
CO Bogotá Quirigua Google 3
TERRIBLE and NEGLIGENT service, I went to put on the shortest-lasting jadell and after bandaging my arm the “doctor” told me they’d see me in 5 years, I proceeded to complain and her response was: oh😬 well the 5 year old one is still better. They act as if rights do not exist.
[The Jadelle is a contraceptive arm implant]
CO Bogotá Quirigua Google 4
The service is beyond terrible, the staff is rude and impolite. At first, when I requested an appointment by phone at the Profamilia appointment center, they told me that the EPS would cover the cost of this. Even though the appointment was due, they did not see me until I paid the $96,000 because it was a private appointment. Then we had to wait for more or less two hours to be seen, since according to them we had billed late and had already missed the appointment (so why did they receive the money???). Then, a “health professional” gave a totally wrong diagnosis, even showing results and imaging…
CO Bogotá Quirigua Google 5
This is the second time I’ve tried to call and they don’t answer. The first time I waited 30 minutes, and now I’ve been on hold for 15 minutes, and they haven’t answered. Terrible service because you don’t always want to schedule via WhatsApp. Also, there’s no line where you can get advice from a local person. Terrible
CO Bogotá Quirigua Google 6
Terrible service, they only see it as a bank, they don’t deliver results, they are inhuman, they play with people’s emotions, they don’t manage contracts, they handle informed consent where they practically play their hands in any situation, they have no commitment, DO NOT LOSE YOUR MONEY, look for other options, this type of institutions, economic and emotional expenditure, here THEY PLAY BATTERIES, they want and want your money.
CO Bogotá Quirigua Google 7
Bad experience with the ultrasounds. They took a long time to see me, and when they called me, they wouldn’t let my companion in. I think it’s the last straw because that’s what you pay for to have good service. I decided to cancel, and even the doctor had a poor attitude. I won’t purchase any services from ProFamilia again.
CO Bogotá Quirigua Google 8
Terrible! I bought a menstrual cup supposedly from the MeLuna brand. Unfortunately, after the purchase and due to the mistrust it generated, a professional on the subject informed me that it wasn’t actually the original cup. Very bad! I bought it from Profamilia thinking it was a safe and reliable place to buy it. They sell it for a high price, but it’s one of the cheap ones; who knows what kind of material they’re made of? I didn’t think a reputable place would sell counterfeit cups from a brand; they copy the name to make you think it’s the original, but it isn’t.
CO Bogotá Quirigua Google 9
April 26, 2024, terrible service. They didn’t remove the Yadel and came out with lies that I couldn’t feel it, when it’s totally false. The doctor at the EPS did feel it. It’s a total rip-off.
CO Bogotá Quirigua Google 10
I went to the gynecology consultation for nothing. Bad attention. The doctor was rude, chewing gum, and I couldn’t even understand what he was saying. I just paid to wait because it was of no use to me.
CO Bogotá Quirigua Google 11
What terrible service over the phone. They give me one piece of information, and when I get here, the woman at the register mentions something else and treats me extremely poorly when I tell her what they told me over the phone. What terrible service and inconsistency in the information.
CO Bogotá Quirigua Google 12
An hour waiting for the appointment with the professional and you can’t show up?? They had plenty of time to notify by phone that he would not be there and avoid having to travel to the place. Terrible service
CO Bogotá Quirigua Google 13
Pick up the phone!!! I’ve been calling for days and haven’t been able to get through. In the morning and afternoon. It’s impossible to get information or make appointments. What other phone number is there? Terrible service.
CO Bogotá Quirigua Google 14
Terrible service today January 12, 2019 went to a procedure and I arrived around 3:45 and it was already closed. The answer was that it was until 4. I told her that I had looked that it was 4:30 but that it was before 4, that please look at the schedule and she answered me no, that if I had come at 2 in the afternoon there was no more schedule, that I should come another day that the schedule was only until 4. I told her again that that was why it was before 4, that I should comply with the schedule because they waste people’s time, they are only asked to comply with the schedule, thank you and I hope for your prompt response, how disrespectful
CO Bogotá Quirigua Google 15
I have been glued to the phones for 2 days and no one answers, the bad service is incredible, there is no line for health issues or administrative issues, a recording answers all the time and the extensions are not answered
😠
CO Bogotá Quirigua Google 16
I’ve been dialing for half an hour and no one answers, they pick up the phones and leave them like that and leave only one person talking, I come back and dial and the line is busy, of course they leave the phones off the hook.
CO Bogotá Quirigua Google 17
They never answer the phone number 😡😡😡 today they had to send me the results of some tests that I need URGENT!!!! And I was left waiting WHAT BAD SERVICE 😡😡😡😡😡 …
CO Bogotá Quirigua Google 18
They never answer the phone. It’s terrible that Profamilia doesn’t have trained people to answer calls. They should hire people who want to work every day. Profamilia is worse off.
Bogotá – Teusaquillo
[Patient Reviews]
CO Bogotá Teusaquillo Google 1
I do not recommend that you have any procedure with Dr. [name redacted]. On Monday I went to have a withdrawal and insert a 3-year subcutaneous contraceptive and from the moment I entered the reception customer service was very bad (very rude and did not give information) when the doctor did the procedure and supposedly put me anesthesia, the anesthesia had no effect because I felt like she was cutting my arm with the blade and when I complained she did nothing, she just continued and I ended up with too much pain and with my skin damaged, something that on two occasions that they have done it to me it has not hurt at all… Please hire better staff
CO Bogotá Teusaquillo Google 2
I had an ovarian cystectomy, the anesthesia appointment was difficult to schedule and ended up being virtual with a doctor who was in another city and the surgery was scheduled 4 months later. The day of the surgery was supposed to be at 7am then they changed the time to 2 and I arrived at that time but the surgery was not until 5pm. During that time they left me sitting in a chair with a “blanket” made of the same material as the surgical gown. I was fasting so I was very cold. They kept saying the gynecologist was coming and she showed up 3 hours later. They didn’t give me any painkillers, I had to go to the EPS, They didn’t prescribe any antibiotics or antiembolic stockings.
CO Bogotá Teusaquillo Google 3
The worst care, they installed the IUD in me and it was the worst pain. They didn’t tell me to take anything before or warn me about anything. The person who installed it got angry because I was very scared and she had to see more patients, she tells me that if I want to go to anesthesia I can do it but that I have to pay her first, already when she was halfway through the procedure… after that I have my checkup 45 days later and they tell me that it seems that my device is inserted incorrectly and that I should make an appointment with my EPS or individual for an ultrasound and rule this out. If it is wrong they have to remove it
CO Bogotá Teusaquillo Google 4
The worst!!! How is it possible that my brother goes for the results of an HIV test and the nurse tells him that the result is negative, when we show the test to another person she tells us no, that we verify because it seems that it was positive, so my brother came back and if the excuse is that the nurse did not know that she was confused and that is why she said that it had come out negative. Unprofessional and more with such serious things, terrible that people are so gross!
CO Bogotá Teusaquillo Google 5
The truth is that if I hadn’t had my own experience I wouldn’t believe the reviews I’ve read, since Profamilia has a good image. However, my experience a week ago was very disappointing, the gynecologist [name redacted] treated me in a disdainful manner, her tone of voice, her dismissive way of telling me that she would put the gown on me, her reference to my weight or rather overweight. I was so shocked… that I must confess that I cried, I don’t know if from worry, because without even seeing the tests… she mentioned on several occasions… cervical cancer… Yes… I haven’t had a pap smear in 4 or 5 years… but… Where is the empathy… maybe because of professionals like these… one creates such an aversion to going… ahhh it’s worth noting that I paid for the private service
CO Bogotá Teusaquillo Google 6
It’s the last straw that they don’t have anesthesia services with their respective schedules if they perform surgical procedures daily. It’s not fair that Sanitas EPS has an agreement that doesn’t cover the needs. It’s pointless to have 100% health coverage if the opportunity to provide services is when the professional is available. Gentlemen, please be more committed.
CO Bogotá Teusaquillo Google 7
The nurses are hostile and speak to you in a derogatory and rude manner.
CO Bogotá Teusaquillo Google 8
We went to ProFamilia, and the young Dr. [name redacted] told me he didn’t see any reason to do any procedure, and that if it hurts, it’s fine, it can happen..! And for that “consultation” rejection, they charged me $107,000!
CO Bogotá Teusaquillo Google 9
Terrible service, I paid for an expensive consultation, tests and the doctor didn’t even look at them, he sent my father home knowing everything was fine and my dad is still in pain. They are not good, I do not recommend them at all, do not come spend money here, you also have to pay half of the first consultation to have the results read, what a terrible lack of professionalism
CO Bogotá Teusaquillo Google 10
They did a Pap smear on me, which came back abnormal, and they weren’t able to call me to pick up my results, which could have been cancer. On top of that, when I asked if my mother could pick up my results because I wouldn’t be in the country, they said yes (with the ticket and ID), but when she went, they denied her permission. They’d told me it was possible, and I had an ASCUS, but they didn’t give them to her, nor did they call me. Outrageous.
CO Bogotá Teusaquillo Google 11
My medical order expired and THEY NEVER HAVE AN APPOINTMENT WITH THE ANESTHETIST… they were supposed to call me and they didn’t. HIRE MORE CHEESY STAFF
CO Bogotá Teusaquillo Google 12
Pagué por una cita virtual con el doctor para obtener mis resultados porque no los tenían todos. ¡Y ahora, sin resultados, sin cita con el doctor!
CO Bogotá Teusaquillo Google 13
The service is terrible. Employees literally sit and check their cell phones. I waited over 40 minutes just to get checked in. I had to go to work because not a single shift had moved forward during that time. When I asked, they told me they were organizing files on a computer.
CO Bogotá Teusaquillo Google 14
At Profamilia Teusaquillo headquarters, terrible service. They schedule an appointment over the phone and you have to arrive half an hour in advance. We waited almost two hours and they never called us to check in. When we asked, they didn’t schedule an appointment but rather that it was with availability of time. The reception staff had a bad face and attitude and didn’t resolve anything. The only thing they answered was that you have to have availability of time more than 3 hours. I don’t recommend it.
CO Bogotá Teusaquillo Google 15
They are horribly slow in patient care. Terrible service. Two hours waiting for an appointment and with the waiting room almost empty… illogical. I don’t recommend it at all. Very bad.
CO Bogotá Teusaquillo Google 16
It says: “service from 6 AM” and the employees are drinking tinto and making people wait because yes, one arrives early since there are more things to do but, they do not make dynamic or facilitate the service, or maybe they simply do not want to work well.
CO Bogotá Teusaquillo Google 17
Even though they advertise a time of operation and confirm it by phone, when you’re there, they say they stopped serving an hour ago, even though there’s still half an hour left until the advertised time is up. They like to come in late and leave early. It’s happened to me before.
CO Bogotá Teusaquillo Google 18
I went there to make an appointment, and they told me to make an appointment by phone or WhatsApp. I called and they told me I had to come in. The people who work there are the most arrogant people in the world. They talk more among themselves than work.
CO Bogotá Teusaquillo Google 19
The receptionists on the 5A floor are the worst when it comes to serving people. They should remember that they are working in customer service and if they don’t feel like working with love, they should quit because they make you want to never return to Profamilia because of people like them.
CO Bogotá Teusaquillo Google 20
They don’t have WhatsApp, and the wait time to request an appointment is up to 30 minutes, according to them. After 20 minutes, the call drops. Profamilia’s service is definitely very poor… PROFAMILIA, YOU’RE IN THE PAST.
CO Bogotá Teusaquillo Google 21
One star is a lot. Terrible service. They overschedule appointments and make you wait for over two hours until the on-call doctor is booked. Terrible, and the worst part is that you have to pay for the service. With what they charge for an appointment, it’s better to pay in advance. Terrible service.
CO Bogotá Teusaquillo Google 22
Terrible service, they made me go twice and they didn’t give me an answer.
CO Bogotá Teusaquillo Google 23
Don’t trust the lab. Terrible service. They’re not trustworthy. They tell you they’ll be open within an hour, but when it’s about to end, some tell you it closed an hour ago, and others that it closed half an hour ago. Apparently, they let them do whatever they want in the lab.
CO Bogotá Teusaquillo Google 24
It’s the last straw how they play with one’s time, I came at 6:30 am it’s 9 am and they haven’t attended to me THE WORST CLINIC
CO Bogotá Teusaquillo Google 25
It’s the worst waste of time. You go to hand in your urine tests, and they tell you that if you didn’t urinate by 6 a.m., the sample is no good. Be careful; the care is the worst you’ll ever encounter.
CO Bogotá Teusaquillo Google 26
It’s a total delay, they gossip and laugh and they don’t attend to the people who are waiting until they feel like it. As for me, I won’t go back. And the services are super expensive and they don’t give you good attention.
CO Bogotá Teusaquillo Google 27
Terrible service from the girl who does check-in in gynecology. They should pay attention to customer service, as this poor service leaves much to be desired.
CO Bogotá Teusaquillo Google 28
They don’t explain that the following appointments with the EPS must be authorized. Today several people were returned. When scheduling, they should verify this. There are a lot of missed appointments.
CO Bogotá Teusaquillo Google 29
I had an ultrasound and the doctor was super arrogant and the assistant was not to be mentioned and you pay, how about where it’s free?
CO Bogotá Teusaquillo Google 30
Scheduling appointments is impossible at this place. They never have appointments with the anesthesiologist. They left me waiting for more than an hour to tell me that there was no schedule available, and it’s the date and they still haven’t enabled the schedule. They need to improve their capacity to care for many EPSs and therefore cannot meet the requirements of each one.
CO Bogotá Teusaquillo Google 31
I’ve been waiting for more than four hours for a response, and each process takes about an hour. Few people are serving me, even though the place is packed. They just say, “They’ll see you soon.” Don’t they understand that receiving services through a partnership with the EPS doesn’t mean they’re free? It seems like they’re doing charity to the customers. Terrible.
CO Bogotá Teusaquillo Google 32
Terrible customer service. What about the procedures? In addition to the fact that the appointment scheduling process is excessively long, the information provided through the chat channel is unrealistic. Customers are told they will be called back the same day or within the next two days, and after complaining about this situation, they are told it will take 8 to 15 days. I understand that there is a significant backlog of appointments, but I disagree with the lack of customer information regarding the appropriate times. This creates a feeling of disinterest and disorganization on the part of the organization, and therefore, a great deal of dissatisfaction with the service. They should review the rating they are receiving online; it doesn’t even reach 4 points, and an organization that cares so little about customer perception leaves much to be desired.
CO Bogotá Teusaquillo Google 33
Today I had an appointment with you for a tubal ligation. From the very first moment of the evaluation interview, this professional made me feel very uncomfortable. She showed me no empathy or eye contact. Furthermore, I was not informed that I would have to undress for a gynecological exam with her. At no point did she instill in me any security or confidence. Her treatment was always curt and hostile toward me, and every question I asked was answered rudely and in a tone of annoyance. The check-up was extremely uncomfortable for me and I didn’t get better because after getting dressed again and leaving I wanted to correct some information, since she had asked me if at my most recent appointment with gynecology they had mentioned anything about my being overweight, at first as I was nervous and uncomfortable I told her yes but that they hadn’t sent me anything since the gynecologist wanted to wait for my polycystic ovary treatment, which is true, however I remembered that she had recommended me an appointment with human nutrition and when I wanted to rectify my answer the professional interrupted me with the following exact words. “I know how you guys are about this. You’re fat, you’re obese. You don’t like it when we tell you that, but we have to do it ourselves.” She then told me (sarcastically) that because of this, she couldn’t schedule me for the procedure. I had to go diagonally across the street to the anesthesiologist to have my tests validated (when I really had to go down to the first floor to get the number for that area to schedule the appointment). In addition, I was already aware that the procedure for scheduling the surgery was to go for an evaluation and then to anesthesiologist, and that this last step didn’t depend on my weight.
This professional has no empathy for the women who come to her office; she’s despotic, cold, and tactless when it comes to commenting on other people’s bodies. I want to let you know that I have a mirror that I and all women who are struggling with excess weight know we have, and most of us don’t have it for fun. Most of them are not only dealing with a few extra pounds but also with mental health issues that the “professional” ignores. Yes, it’s true that she isn’t qualified to know all the problems that plague the thousands of people who go through profamilia every day, but tact and empathy, especially when working in a profession as human as medicine, I believe, in my humble opinion, are invaluable.
CO Bogotá Teusaquillo Google 34
[Name redacted], at the family planning appointment treated me badly because my mother was my companion. She asked me if I had problems understanding, she was offended because my mother was in the waiting room next to me. The truth is I see it as normal. I told her that I am not a friend of pap smears for fear, (obviously pap smears are important). She made fun of me with smiles several times for not going to a pap smear. The truth is I felt poorly attended to. The questions I asked were answered with scolding. She clarified that I have a hormonal problem for which I seek help with a planning method. My appointment was paid for privately. I just wanted to feel safe with a person of good human quality. I leave this precedent, that lady does not have the Education to work in such a prestigious place, I do not recommend this lady. Thank you
CO Bogotá Teusaquillo Google 35
The receptionist on the 4th floor is incoherent, she does not know how to attend to the fact that one asks her something and she answers something else, she does not know how to read the information properly, the appointment details, and she made a mistake with me by making me go to another location saying that I was the wrong one when she did not read the address on the platform correctly. She made me miss the appointment because supposedly she was not at that location. Poor attention and poor concentration due to talking to the colleague.
CO Bogotá Teusaquillo Google 36
The service is terrible. You have to arrive an hour early because their mess makes you miss your appointment. The lady on floor 3B is very incompetent, and the service is very slow. In addition, all she can say is “please wait your turn,” and when she finally gets to the number, the response is “you missed your appointment, go to customer service.”
CO Bogotá Teusaquillo Google 37
Terrible service. They change your appointments at the last minute. You arrive on the day of your appointment, and they don’t see you, they waste your time. The worst I’ve ever seen in healthcare services. And that’s despite the fact that you have to pay them for everything, even for someone to breathe. You have to.
CO Bogotá Teusaquillo Google 38
The worst care, the staff is completely inhuman and despotic, the facilities for medical procedures look like clandestine facilities. It is incredible that these types of establishments have endorsement for medical procedures by the EPS.
CO Bogotá Teusaquillo Google 39
The care is terrible, the staff is very arrogant. They told me there were no doctors available, that everyone had their schedules full, and the same doctors were in the room CHATTING and looking at their cell phones. They referred me from the EPS (Health Care System). I had all the tests, but they weren’t able to see me. They told me I had to make an appointment, and that they couldn’t get it right there. I had to go on Monday at 7 a.m. to get it, but that it wasn’t safe anyway because they didn’t know if they would have an appointment available. Because of Profamilia, more than one woman goes to clandestine clinics because the PRIVATE HEALTH CARE center doesn’t do anything. The only thing they want to do is make the procedure slower so they can perform a CUTTING and charge you more! You have to pay for every procedure, and they make the process more difficult so you pay triple the price.
CO Bogotá Teusaquillo Google 40
Hello, they never answer. I’ve spent hours trying to get in touch. It would be great if they had a working line. You can spend hours wasting minutes and then you’re left waiting for the healthcare professional who will assist you.
CO Bogotá Teusaquillo Google 41
Bad bad, how about someone needing an assessment appointment? I’ve been trying to schedule one for over two days and there isn’t one. After insisting, one comes up where I have to be there in an hour and a half and with my day already booked, they tell me that I have to be on hand when they cancel an appointment, meaning there’s no schedule for one to accommodate on any day. But I don’t have to fit everything in an hour and a half because they don’t have a schedule until someone cancels
CO Bogotá Teusaquillo Google 42
To schedule a surgery appointment, you must allow a full morning. There’s a three-hour delay, and virtual surgery isn’t possible.
CO Bogotá Teusaquillo Google 43
You pay for a private appointment ($89,000), only to be told… “You need an ultrasound, and then you can come back with the results, and we’ll only charge you half the price for the second appointment.” They shouldn’t charge for the second appointment, because they’ll still send you away after just two minutes of the first appointment and not solve anything. Thanks.
CO Bogotá Teusaquillo Google 44
Terrible service from a so-called specialist who doesn’t even examine or take into account what he’s told. He just said, “I think you’re fine, take some painkillers.” I DO NOT RECOMMEND THIS PLACE; if you want something serious, it’s better to pay a little more, but they should really listen to the patient, because if they go, it’s not a luxury.
CO Bogotá Teusaquillo Google 45
A very unpleasant service, even the receptionists shout at the patients. They don’t know how to provide attention, they talk amongst themselves with the nurses while there are people waiting in the room, and not one or five people waiting. It’s too much. If they’re going to give that treatment, they should change the staff, they’re inefficient.
CO Bogotá Teusaquillo Google 46
I find it incredible that they don’t have a proper customer service line. You call the damn landline, and it’s always busy. They have a cell phone number, and how embarrassing it is for the girl who answers because it turns out it’s a personal line. How disrespectful...
CO Bogotá Teusaquillo Google 47
I wouldn’t give it any stars. Terrible service from the planning services staff. I had a consultation appointment, but they charged me when they didn’t charge. I arrived on time, and the service was delayed.
CO Bogotá Teusaquillo Google 48
Terrible phone service, I’ve been calling for a day and a half and literally today since 8 am I’ve been glued to that damn phone, it’s 12 pm and they haven’t answered me yet. I wonder if this is how the doctors’ care is, why would I even make the appointment?
CO Bogotá Teusaquillo Google 49
The reception girls are always gossiping and don’t give the doctors their appointments. If they’re going to come, it has to be two hours in advance or until the reception girls feel like it!
CO Bogotá Teusaquillo Google 50
Terrible experience with a vasectomy, I do not recommend it at all, there is no respect, patience, or human quality on the part of the surgical staff
CO Bogotá Teusaquillo Google 51
The problem with this entity is the wait times. They make you come an hour before the appointment, to make the co-payment you have to wait an hour, then to get in to the appointment, they make you wait another hour, because there are no appointments, it’s first come, first served… How sad.
CO Bogotá Teusaquillo Google 52
Horrible, terrible, the worst service, both the nurses and the doctor seemed like they had had scorpion and lemon juice for breakfast, not even if it was a charity. I NEVER RECOMMEND IT, it leaves a lot to be desired from both the owners and directors of this place.
CO Bogotá Teusaquillo Google 53
This doesn’t deserve even one star. I’ve been trying to schedule a follow-up appointment for 15 days and they don’t answer. I live in La Calera and I have to go all the way there. Neither the 3390000 nor the 018000 lines work. What terrible service from such a well-known institution! Give people jobs and please make them answer…
CO Bogotá Teusaquillo Google 54
I don’t give them a single star.
Poor service.
Poor attention.
An endless delay.
The receptionist doesn’t even know where she is.
The tests are expensive, and they don’t even read them for the same price. You have to pay a hefty extra fee.
CO Bogotá Teusaquillo Google 55
Long wait, doctors speak with the secretary without waiting to be seen. $95,000 for a consultation where it was basically the fastest checkup I’ve ever had without being professionals. Very poor care.
CO Bogotá Teusaquillo Google 56
Terrible! The phone service. The guidance. Everything is really bad. I recommend looking for other options.
CO Bogotá Teusaquillo Google 57
I went to a checkup and the doctor barely examined me. Please, you pay for good care. Watch out for that.
CO Bogotá Teusaquillo Google 58
Well, I didn’t like it very much because they don’t have appointments for anesthesia, they always have no schedule.
CO Bogotá Teusaquillo Google 59
Terrible service, they give bad information, they don’t keep appointments, they wasted my time, I don’t recommend it.
CO Bogotá Teusaquillo Google 60
Terrible, I don’t recommend it at all. Paying for a private consultation only to lose money and find no solutions.
CO Bogotá Teusaquillo Google 61
The service from the reception staff is terrible. They don’t know how to guide the patient and are focused on anything but paying attention to you and helping you with what you need. And you end up owing them money when you complain about something, even worse if you’re paying for a private service.
CO Bogotá Teusaquillo Google 62
The staff helping you with your appointment and the cashier were very friendly, but the person in charge of the gynecology office demonstrates a complete lack of empathy toward patients. Her attitude is more one of scolding than listening, and she doesn’t seem to try to understand the patient’s situation. She constantly makes you feel guilty, which hinders a positive and trusting medical experience.
CO Bogotá Teusaquillo Google 63
Administrative attention is quite deficient, which impacts the service provided by medical professionals.
CO Bogotá Teusaquillo Google 64
The service they provide is exhausting. You have to wait almost two hours in the operating room to schedule a surgery.
CO Bogotá Teusaquillo Google 65
They have greatly deteriorated the service. The person who advised us had no idea about anything and was eager for us to leave from the very beginning.
Bogotá – Tunal
[Patient Reviews]
CO Bogotá Tunal Google 1
I had surgery to not have children by EPS, they left me with a terrible operation, they sewed me up like a pig and a scar that would make me cry, the terrible care, they don’t even let you wake up from the anesthesia and they give you your clothes and let you out, the answer is we have many surgeries and bad ones, there’s no way to complain
CO Bogotá Tunal Google 2
Very poor service from this service center. You arrive and they don’t serve you or they’re already having lunch!
CO Bogotá Tunal Google 3
I went and they didn’t give me any attention. I just wanted to know how much a tubal recanalization or infertility treatment costs.
CO Bogotá Tunal Google 4
They don’t have the means of communication to know if the result is in yet.
Bogotá – Unidad de Fertilidad (Antiguo)
[Patient Reviews]
CO Bogotá Antiguo Google 1
Communication when trying to schedule an appointment is quite complicated. The information provided is neither clear nor complete, which creates confusion and makes the process difficult. I believe this aspect should be significantly improved. In my case, I was specifically evaluating the ROPA method, and with all due respect, I think the information provided doesn’t make much sense, since, as I was told, they only evaluate one of the two people. For this procedure, it’s essential to evaluate both, so this guidance is incorrect or incomplete. It seems that, instead of offering comprehensive care from the start, the goal is to get people to make more appointments and generate additional charges. It would be important for the staff to receive more training and adopt a more humane and empathetic approach, especially regarding such a sensitive issue. Honestly, I expected much more from the institution.
CO Bogotá Antiguo Google 2
Dehumanized care. The attending physician’s lack of tact and sensitivity in providing information about the patient’s health status. Regarding the care provided by the cashiers and the people in the pharmacy area, the commercialization of the service is evident. I do not recommend them at all. Calmly and patiently seek a more specialized and professional service. Do not accept anything less than comprehensive care and respectful differential treatment.
CO Bogotá Antiguo Google 3
It’s a place where people without soul or values work. Dr. Triana is a rude and unprofessional person who isn’t afraid to make fun of the problems of others and her colleagues. They left me without my attending physician; they fired her without telling her patients. In psychology, they only care about your money. They wouldn’t let me keep an appointment I paid for (according to them, I didn’t). Plus, getting an appointment with them is a challenge, just like at a public health system, when you PAY a lot. Don’t go there; don’t waste your money and time.
CO Bogotá Antiguo Google 4
Three failed treatments, I DO NOT RECOMMEND IT.
CO Bogotá Antiguo Google 5
Terrible service, they are not at all kind or understanding of the patients’ situations. I do not recommend their services at all.
CO Bogotá Antiguo Google 6
I had an ISCI IVF procedure. They make you rate the process with 5 stars when you first arrive. Then you start realizing the flaws and there’s nothing you can do about it. They offer to see the embryo process, etc., but you never see anything. So you have to blindly trust them. I never knew if the procedure was actually done. I noticed they were more interested in the money than in us. And you have to make an appointment for everything, paying for it separately, of course, so that, with luck, they’ll see you. Not at all recommended.
CO Bogotá Antiguo Google 7
Very inhuman, please don’t go there. The experience is unpleasant and traumatic.
CO Bogotá Antiguo Google 8
They don’t answer the phones to make an appointment.