Asociacion probienestar de la familia Colombiana –
ProFamilia
parte de la Federación Internacional de Planificación Familiar
[part of IPPF – International Planned Parenthood Federation]
EPS: Entidades Promotoras de Salud, sistema público de seguro médico
[EPS: the public health insurance system]
Otros páginas de Colombia:
Resenas de Profamilia – Colombia
[Google Reviews – Medical Dangers]
Lista de demandas judiciales – ciudades (distintas de Bogota, Cali & Medellin)
[List of Court Complaints – Cities other than Bogotá, Cali, and Medellin]
Antioquia – Apartadó
Apartadó La Chinita
[Patient Reviews]
Recuperado 2025.10.28
CO Apartado Google 1
They never answer the phone, if they provide such important services, why can’t they do it well?
CO Apartado Google 2
They never answer, terrible telephone service….
Antioquia – Bello
Bello Centro Comercial Estación Niquia
Antioquia – La Ceja
La Ceja Parque principal
Antioquia – Los Molinos
Antioquia – Rionegro
Rionegro Los Lagos
[Patient Reviews]
Recuperado 2025.10.28
CO Rionegro Google 1
Terrible service!!! They schedule a specific time for you, you arrive half an hour early, and they show up two hours after your appointment time. This has happened to me several times. They should improve their coordination to prevent this type of thing from happening.
CO Rionegro Google 2
On both occasions I’ve been there, the staff has been very friendly.
The facilities are very consistent with today’s healthcare system.
They are very diligent and organized when it comes to providing information, but as in any public-facing setting, there are always some rather lackadaisical professionals. In my case, the urologist was quite lacking in humanity. A surgical procedure, no matter how practical it may seem, deserves a little “tact” and empathy.
Antioquia – Sabeta
Mayorca Sabaneta
[Patient Reviews]
Recuperado 2025.11.26
CO Sabaneta Google 1
Terrible, I don’t know the name of the person at reception, but it was a disaster. From the start, you arrive and they don’t even say hello, “What are you here for?” “What do you need?” It’s probably because you have to go all the way to see their bored faces, their lives and jobs. Their service is so lacking in empathy and respect when you speak or ask questions, and they’re glued to their cell phones. They lack training, and above all, the human qualities required for the type of service the institution provides. They lack training, if it’s even possible to train people for something like that. Because in my opinion, that’s what’s inherent, and if you’re a bad person, you’ll never stop being one, and it shows in every action you take. Thanks for nothing.
CO Sabaneta Google 2
Such poor customer and patient service. Reception staff eat while serving you. They don’t greet you, they’re completely unfriendly, they’re completely distracted. When you ask them questions, they don’t give you any guidance. The Mayorca office is a disaster.
CO Sabaneta Google 3
Wrong, they’re supposed to open at 7:00 am, and it’s 7:30 am, and no one has arrived yet, plus there are people with appointments and they have everyone waiting!
CO Sabaneta Google 4
It seems to be an address but in reality it is somewhere else. I arrived late because I was wandering around and looking for the office. I missed the appointment because of their bad information.
CO Sabaneta Google 5
I don’t understand why they put that address if that place no longer exists and is located inside the Mayorca shopping center. They made me miss an appointment. Because they didn’t specify the address properly.
Atlántico – Barranquilla
Barranquilla El Prado
[Patient Reviews]
Recuperado 2025.10.28
CO Barranquilla Google 1
They gave me a number to call and you don’t even answer
CO Barranquilla Google 2
Never pay for a gynecological consultation there. The patient treatment there is terrible, there’s obstetric violence, and I had a very rude gynecologist. It was an unpleasant experience.
CO Barranquilla Google 3
Very bad, since October 2024 I’ve been waiting for the report of a particular exam I took to arrive in my email, and it hasn’t arrived. There’s no phone number to call, but they give the number for complaints and claims, but nothing. I don’t have time to go there.
CO Barranquilla Google 4
Good morning, that should be called family killing because it is not fair that a week ago I went to a consultation with Dr. Parra Gonzalez Bleidys Karina who found my blood pressure at 180 95 and sent me to my treatment and follow-up which I have followed to the letter but I still have very high blood pressure, very high. I did all the studies required by the aforementioned doctor but when I saw that today at 5:30 am it came out high I went directly there to see if the doctor or a doctor would give me attention and evaluate me according to the results of the studies and the girl at the cashier refused to give me an appointment with a doctor even though I told her my blood pressure was 190 98 with a severe headache, she did not allow me a priority consultation
CO Barranquilla Google 5
Inhuman attention. My partner underwent planning in that place, both the procedure and the controls have been treated indifferently by the medical staff. It seems like they are dealing with objects. Not even by paying privately (our case) they are saved. Appalling.
CO Barranquilla Google 6
I’ve been waiting for a result for almost a month, and they haven’t even mailed it. The consultants don’t even answer the lab’s phone numbers, and they don’t keep to regular business hours. Terrible.
CO Barranquilla Google 7
Terrible service. When scheduling a surgery, they gave me an email address and phone numbers to contact, but it’s been impossible. The entire time, they say the person isn’t available. And I haven’t received a single response from the email. Who regulates them? Isn’t there a supervisor who keeps an eye on this? Not to mention in-person care. The Superintendency of Health should keep an eye on this.
COL Barranquilla Google 8
I had a subdermal implant extraction performed, the administrative staff was very friendly, but the person who performed the extraction gave me the injection and didn’t even wait 5 seconds for the local anesthesia to take effect before using the scalpel, according to her the anesthesia is immediate, the entire procedure hurt, apart from that it took a long time because I didn’t have the tweezers at hand, very bad experience, she didn’t give me anything that indicated that they performed a procedure on me, and I paid privately. Terrible service. They should put more humane people in the service and who love their profession, who should be told: this is going to hurt for x or y reason.
CO Barranquilla Google 9
What an astonishing lack of sensitivity in telephone service!…why do they make telephone service available if they are so indolent with Users?…or they let the phone ring or answer and hang up the call. Respect!…Also, why do they offer continuous day service if they deliberately disable themselves at noon?…Someone within the organization should be in charge of resolving this situation. Otherwise: Give up!
CO Barranquilla Google 10
Terrible customer service at their call center. [Name redacted], the person they have at that service, hangs up on you to avoid doing her job. She yells and is very rude. This service needs more humane staff. Terrible experience.
CO Barranquilla Google 11
I’ve been trying to reach you for days, but I haven’t been able to. Perhaps you have a number where you answer. I have a question, but it’s been impossible. Please resolve the phone support issue. Thank you.
CO Barranquilla Google 12
It’s very difficult to get an assessment; the people in charge of scheduling appointments or procedures aren’t the most friendly when it comes to customer service.
CO Barranquilla Google 13
It’s been impossible to get through, and the few times I’ve been answered, they’ve switched me from one extension to another and even hung up on me. This is disrespectful. I’ll file a complaint with the Ministry of Health, as appointments can’t be made by phone. The Barranquilla office doesn’t even show the opening hours. Terrible organization.
CO Barranquilla Google 14
They leave you waiting on the phone for two minutes and then hang up. And if they answer, they don’t give you clear and precise information. Terrible.
CO Barranquilla Google 15
HORRIBLE I HAVE SPENT ALL MORNING TRYING TO MAKE AN APPOINTMENT BY PHONE AND THEY DON’T ANSWER AND WHEN I GET THEM TO ANSWER THEY TRANSFER MY CALLS TO I DON’T KNOW WHERE, THOSE PEOPLE DON’T WANT TO WORK, SEEK SUPPORT FROM SOMEONE WHO GIVES THEIR CLIENTS THE RELEVANT ATTENTION
CO Barranquilla Google 16
I’ve spent an entire day trying to call to make an appointment, and it’s been impossible. What a terrible service. You try to get in touch, but you can’t. Being such a well-known entity, they have such terrible service. Super bad service. What terrible attention.
CO Barranquilla Google 17
I called a week in advance to make an appointment at 7 in the morning and when I arrived the following week, with a scheduled PRIVATE appointment, they told me they could see me until after 10 in the morning. It’s disrespectful that someone would set aside time and then come out with something like that as if it were the most normal thing in the world.
CO Barranquilla Google 18
I need to assign a procedure and the phone lines are never answered. Apparently, from previous comments, it’s the same problem. They suggest making calls in the morning, and I’ve been calling since 7 a.m. and there’s no answer.
CO Barranquilla Google 19
That system is truly rubbish, and they never answer any of the phones. I honestly don’t know what they have them for. Very poor service.
CO Barranquilla Google 20
I never answer the phones, very very bad on that side, they transfer calls from one operator to another but no one gives truthful information
CO Barranquilla Google 21
I’m trying to get in touch for an appointment, and they open the call and hang up. It can take up to 10 minutes on the phone.
CO Barranquilla Google 22
How awful to come here. How slow. Between 2:23 and when I got my appointment, it was 3:00 PM, and they still hadn’t called me to the window. What negligence, what a lack of respect. Terrible.
CO Barranquilla Google 23
What a bad experience. I’ve been calling all the numbers all day, and what I get is a damn operator who shows no respect for the user. 😤😤 It must make everyone feel ashamed. …
CO Barranquilla Google 24
My girlfriend and I have tried to contact each other to schedule an appointment, but they don’t answer the phone. We’ve been calling for three days and going to the website to schedule an appointment, but nothing has happened. We haven’t received a response.
CO Barranquilla Google 25
I went to get the subdermal implant inserted for the second time, and the care was terrible, from the front desk onward. The nurse who treated me was extremely rude and in no way delicate. She administered the anesthetic and was in no way humane about waiting for it to take effect. She inserted the implant immediately, and it hurt horribly. The next day, my arm was black and in a bad state. Keep in mind that we are human, not laboratory rats to be experimented on. This happened at the office on 59th Street in Barranquilla.
CO Barranquilla Google 26
What a waste of time, even if you have a scheduled appointment, they will see you an hour later.
CO Barranquilla Google 27
Good afternoon, I’ve been trying to get in touch these days, but you haven’t answered. I want to know if the lines have changed. I put in a device and it doesn’t fit me well. I urgently need you to help me. Thank you..
CO Barranquilla Google 28
Last Thursday, I went to get a Pap smear. The gynecologist, Judith, was very kind, professional, and patient. Thank you so much. It wasn’t the same with the receptionists on the second and first floors (checkout). When the doctor asked me for a quick test, none of them wanted to share information about the procedure or prices. In fact, they sent me from floor to floor, with zero professionals and zero staff. And to think that it’s a clinic, the procedures performed there, and that we were all women. None of them helped me with information or appointment scheduling; they kept talking among themselves. It felt like a joke. Not to mention that at the entrance, the doorman doesn’t open the door or let anyone in without first telling you what procedure you’re going to be performing, even if you have an appointment, and everyone is in the waiting room watching. There’s no confidentiality. I can’t even imagine what it must be like for a woman who’s having an abortion. A nightmare of a place. I ended up leaving without completing everything. Please rate the staff and customer service. They are not doing us a favor, they are doing us a service for which we pay.
Bolivar – Cartagena
[Patient Reviews]
Profamilia Cartagena De Indias
CO Cartegena Google 1
It’s impossible to get personalized attention. I have questions about the procedure I’m about to undergo, and there’s no one to answer them. They use a robot to answer the questions, but they don’t even give way to an advisor.
CO Cartegena Google 2
There is accumulation of waste every day in the corner, generating bad smell, bad appearance, mosquitoes and rodents
CO Cartegena Google 3
Italiano:
[translation from Italian] A shitty service, people who work just sit around and don’t provide service. The worst thing is that doctors, if they feel like it, come to work, if not, you made an appointment, you go for the visit and the doctor, if he’s there, he’s there, if he’s not, they don’t solve your problem with a lot of indifference. I’m telling you today the doctor didn’t come… it’s a disgrace…
CO Cartegena Google 4
Good morning Such poor attention from the psychologist, she does not coordinate the information she gives to the users with her actions. A patient who had an appointment scheduled for Tuesday, December 13th told her to come on Monday at 7 am that she would see her. The patient came on Monday at 7 am, and she told her that she was not going to see her, that she should come on Wednesday first thing in the morning, and come in without billing that she would see her first. The patient arrives at 7 am, comes in and tells her that she will not see her because she is not scheduled… what a lack of respect from that psychologist. She makes her lose the appointment she had scheduled for Tuesday and does not see her at all… please, she should have more consideration and humanity with patients… and more when the appointment is a priority…
CO Cartegena Google 5
They don’t answer the phone… I don’t even want to imagine the kind of service they provide there… Knowing that it’s a national institution that works well in other places, but here it’s so bad… How sad!
CO Cartegena Google 6
Terrible customer service. I’ve been calling EVERY day for a week to schedule an appointment, and THEY DON’T ANSWER. I’ve also contacted them through their WhatsApp line, and they don’t answer either.
CO Cartegena Google 7
The service is terrible, they don’t respect your decision, they play with your time and your future, they deceive you, they aren’t honest, and on top of everything, they judge you based on a service they themselves provide. They don’t know how to follow their own policies, and the customer service is the worst of all. I don’t understand how they put people in charge who claim to be professionals and can’t even give you a proper diagnosis of your situation.
CO Cartegena Google 8
What terrible service! No one ever answers any extension. That’s awful customer service. Even worse, when you go to the clinic, the woman who schedules appointments is constantly on her cell phone, doesn’t answer calls, and even hangs up. It’s clear that woman doesn’t know what customer service is – service to the client.
CO Cartegena Google 9
The service is terrible. They don’t answer the phone and hang up on me, what a shame.
CO Cartegena Google 10
They never answer, the doctors arrive late and are all fresh, the tests arrive many days after what was said, the attention is in the order of arrival, at least one spends 2 hours to be attended…very bad experience I had
CO Cartegena Google 11
It takes a long time to make an appointment if you’re not going to the office; you have to call the landline. But try again, as it takes about 20 minutes to get through to the operator, and then on the day of your appointment, it’s also first-come, first-served, so come an hour early
CO Cartegena Google 12
Boyoca – Tunja
Tunja Gloria Norte
[Patient Reviews]
CO Tunja Google 1
What poor and unprofessional service. My mother had a hysterosonogram performed in the worst possible way. The procedure wasn’t even explained to her, nothing was said to her, and it was performed in the most inhumane way. There are definitely people who aren’t fit to be doctors, what a lack of ethics and understanding with patients.
CO Tunja Google 2
I had surgery two and a half months ago. I haven’t had a checkup or received the biopsy results.
CO Tunja Google 3
They’re not answering the phones. I’ve been trying to get in touch for several days because the EPS is sending an immunocompromised relative for urgent vaccination, and they’re not answering the numbers they give me. Terrible service…
CO Tunja Google 4
Terrible service. They don’t follow the regular procedures for the exams posted on the website, and on top of that, they don’t send the results. They basically robbed me, and I lost that day of work.
CO Tunja Google 5
TERRIBLE SERVICE!!!! The helplines are never answered, and if they are, the only option is the Administrative section, where the person in charge: 1. Doesn’t answer nicely. 2. Doesn’t identify themselves. 3. Hangs up on calls without providing the necessary information and help to the person making the call. I’ve been calling for three days, and today she answers, and the “lady” hung up on me, not even letting me explain the reason for my call. Sanitas shouldn’t send people to this center where they treat people poorly. If they do, over the phone, how confident would you be in coming to have any type of procedure performed?
CO Tunja Google 6
Terrible, they don’t answer the phones and they open late. If they have a schedule they’re not going to keep, then I don’t know why they have it. They’re disrespectful, they’re playing with people’s time, and they have a total lack of professionalism and compliance.
CO Tunja Google 7
It’s 7:00 a.m. I have to go to work at 8 and these cots open whenever they want.
CO Tunja Google 8
The service isn’t the most pleasant. Wait times seem endless. When you finally get your turn, the people at the register were nowhere to be seen. To receive service, you have to go up to the person and ask for help. The appointment system seems to be broken, and the checkout assistants seem unfamiliar with how it works because they had to call several people to fill out the register.
CO Tunja Google 9
It’s unfortunate that to provide pricing information, you have to pay a fee of over 300,000 pesos. It’s not a service, it’s a businessCO
CO Tunja Google 10
I truly don’t understand how it’s possible that they refer you to a center like this, nor why they give you a specific appointment or exam time if in the end you’re seen whenever they decide, not the assigned time. But if you arrive late, then suddenly you won’t get any service. Just as there are duties, there must be rights; we all deserve respect.
CO Tunja Google 11
They schedule appointments for 1:20 pm when no medical staff have arrived yet, and they don’t get there until after 2:00 pm. In the case of maternity patients, like me, I wasn’t seen until 2:40 pm, even though I’d been waiting since 1:00 pm. There was no one at the entrance until someone from the cashier finally showed up at 1:30 pm. It’s a poorly ventilated place, and despite the bad appointment scheduling, there were many people waiting to be seen in the same space as maternity and other gynecology patients. The medical staff isn’t to blame; they were courteous. But the administrative staff and whoever manages the appointments seem to be living in another planet and offer no solutions. If you’re not seen at your assigned time, you should wait an hour at most, not three.
CO Tunja Google 12
What a lousy service! I’ve been calling for 5 blessed days to be able to pay for an obstetric transabdominal ultrasound for a woman who is 8 months pregnant and they don’t answer or they simply hang up and don’t attend to it. I don’t understand why they give a good rating to Profamilia if all they do is avoid people who require their services. Since they didn’t want to do the ultrasound for the lady, at least they should accept doing it privately.
CO Tunja Google 13
I don’t know why the EPS refers you to this entity if none of the contact numbers respond. I wish the Superintendency of Health would get its act together with these types of entities because what a waste of time.
CO Tunja Google 14
I find it appalling that an organization like this doesn’t even have the courtesy to answer the phone lines. If they’ve changed their phone numbers, please update the page. But don’t play with the time of people who have a thousand things to do and don’t have the time to come in with just a question that can be resolved over the phone.
CO Tunja Google 15
Terrible service, they don’t answer the phones and you go directly, you queue, but when they open, everyone queues and at the information point they give you schedules and wrong information.
CO Tunja Google 16
TERRIBLE delivery of results “my colleague already turned off the computer” HOW ABOUT!!! It wasn’t even 5 pm
CO Tunja Google 17
An hour and 15 minutes waiting for the first appointment in the morning, while the two doctors remained locked in an office doing who knows what. It’s disrespectful to the patients.
CO Tunja Google 18
Terrible service, it takes a long time for all procedures, they never answer questions, terrible service, professionals come to assist when they want, they don’t respect schedules, they play with people’s time
CO Tunja Google 19
They give you an 8:00 AM appointment, ask for a 40-minute arrival time, and then answer at 9:40 AM. Customer service is a disaster.
CO Tunja Google 20
They never answer and when I went for the appointment they rudely told me that there were no appointments and they didn’t tell me anything else, they told me that I had to look on the page and on the page there is nothing
CO Tunja Google 21
The helplines never work. There are people who don’t have enough money to go and resolve issues that can be resolved over the phone.
CO Tunja Google 22
Terrible service, appointments are useless. Appointment times are not respected.
CO Tunja Google 23
More than two hours for care and the attending physician is absent for more than an hour having scheduled patients
Caldas – Manizales
Manizales Las Palmas
[Patient Reviews]
Recuperado 2025.12.01
CO Manizales Google 1
Impossible to communicate, I have made multiple calls for 3 days and they do not answer, do not leave phone numbers if they never answer
CO Manizales Google 2
Terrible service, inhumane, especially from the Urologist, [name redacted] very rude.
CO Manizales Google 3
I’ve tried to reach them 17 times today, and they’re not answering. I find it extremely serious that there’s no response on the extensions. If you get in touch, it’s because you need a service, which is why you have to go and ask in the middle of a pandemic. The height of absurdity.
CO Manizales Google 4
It’s impossible to communicate with you. I’ve been waiting for surgery for three months, and it’s been postponed twice. I was seen by a professional who made me wait 1 hour and 20 minutes. He made me feel incredibly uncomfortable; it was a horrible consultation.
Caqueta – Florencia
Florencia El Prado
[Patient Reviews]
Recuperado 2025.11.26
CO Florencia Google 1
Every year I call the Profamilia office in Florence, and they never answer. I always have to go, and now with COVID, the help lines should be effective, but good communication isn’t possible either. Terrible service.
CO Florencia Google 2
The service was awful.
They don’t even greet you.
They don’t explain what you have to do or the next steps… completely rude.
Cauca – Popayán
[Patient Reviews]
CO Popayán Google 1
Lack of commitment to users, as phone lines aren’t answered to provide information. Not everyone has the time to go to the facilities.
Cesar – Valledupar
[Patient Reviews]
CO Valledupar Google 1
Terrible service, you don’t answer when you write or call them.
Choco – Quibdó
Quibdó El Silencio
Córdoba – Montería
Montería Buena Vista
[Patient Reviews]
Recuperado 2025.12.01
CO Monteria Google 1
1.5 stars: lack of respect and professionalism
My visit was incredibly disappointing. Despite having booked a private service, I was made to wait standing for an excessive amount of time without even being offered a chair. The lack of consideration was evident from the very beginning, which is unacceptable for a service you’re paying for. The treatment received was not only unprofessional, but also demonstrated a complete lack of respect for the customer’s time and comfort. I would not recommend this service to anyone. (All the people offering the service were in a meeting) What poor coordination.
CO Monteria Google 2
Terrible call service. When you ask for information, they don’t answer, pick up the phone, and hang up immediately… it’s better not to have this service, and the user already knows they have to go to the same person. And you don’t waste time nor minutes.
CO Monteria Google 3
Bad service. They don’t answer calls, and there’s no landline number to reach them. I’ve been waiting for an appointment for months.
CO Monteria Google 4
Very poor service. After taking the test, they asked me to come back, and I’ve been waiting for over an hour, and they haven’t seen me. Their responses are unclear.
CO Monteria Google 5
Terrible service! I made an appointment and they gave it to me for 1 pm. I arrived and after waiting an hour they told me they would start seeing patients at 2 pm.
CO Monteria Google 6
Terrible service, they don’t answer the phone. They should tell people not to call, and that’s it. Companies like that are annoying.
CO Monteria Google 7
Poor service. I had an appointment for 8:30 a.m., arrived at 7:45 a.m., and wasn’t seen until 10:00 a.m. The doctor rushed through the appointment and didn’t take the time to explain the procedure; he simply took measurements and dictated to his assistant. The consultation took 20 minutes, and it took another hour to get the results report.
CO Monteria Google 8
The delivery of results is delayed
Cundinamarca – Chia
[Patient Reviews]
CO Chia Google 1
I tried to call for an appointment for my sister for a consultation and some questions, but the number wasn’t complete. It’s a bad idea.
CO Chia Google 2
They never answer the phones. It’s nearly impossible to get an appointment. Terrible service.
CO Chia Google 3
They never answer the phone
Cundinamarca – Soacha
[Patient Reviews]
CO Chia Google 1
The only one who greets you and provides proper service is the doorman. I paid 50,000 pesos for a family planning consultation for my daughter that didn’t even last 10 minutes, and they explain things better at a school. Everyone there is arrogant and full of themselves, I don’t know why. So I try to imagine what it’s like for a young girl just starting out who wants information and is treated like that. Profamilia is supposed to provide trustworthy and good advice for young people; if not, where else can they turn?
Huila – Neiva
Neiva Altico
[Patient Reviews]
Recuperado 2025.11.27
CO Neiva Google 1
Terrible, they performed a laparoscopic Pomeroy surgery on me and left me with an open wound next to the stitch. The day after leaving the operation they hospitalized me and I had internal bleeding and they hadn’t told me. I’ve gone several times because of the pain and it turns out that an outpatient surgery turned into something more. I’ve had that wound oozing for more than 15 days and I have internal hematomas and they just make me turn around. It’s a slaughterhouse, terrible service.
CO Neiva Google 2
Terrible customer service, the ladies on the first floor have a very bad attitude and send you to the second and from the second to the first, they are of little help, and they are not very serious.
CO Neiva Google 3
Terrible service from the inattentive cashiers, who are focused on poor customer service.
CO Neiva Google 4
The customer service by phone is terrible; they never answer.
CO Neiva Google 5
Very bad service, I don’t know why they have a phone number to call if they never answer, I’ve been calling for 4 days and nothing.
CO Neiva Google 6
Terrible service, they don’t even answer their phones. You get tired of calling and they don’t answer
Huila – Pitalito
[Patient Reviews]
Recuperado 2025.11.27
CO Pitalito Google 1
They’re not friendly at all. The gynecologist and the nurse who assists him treated me horribly… They’re not kind to anyone
La Guajira – Riohacha
Riohacha El Libertador
Magdalena – Santa Marta
Santa Marta Centro Histórico
[Patient Reviews]
CO Santa Marta Google 1
No stars for this terrible center!!
I went there to get tested for a bacterial infection and explained it in detail to the person who tested me.
I arrived for the appointment, and she didn’t even show up. She gave me the test, and it hurt really badly, without any kindness, even though she’d been doing it for years.
And when I got the results, she sent me for cancer tests even though she knew perfectly well I didn’t have anything and that she ONLY wanted to know if I had a bacterial infection, and that wasn’t even indicated on the test!!!
CO Santa Marta Google 2
The service is awful when you come in as a private individual. They don’t respect your time, they don’t speak clearly about what you should expect to be served. They give you an hour and then take more than two hours to get a concrete answer. So disrespectful.
BE CAREFUL! This is happening to an Italian friend right now. “Profamilia Gentlemen” is failing.
CO Santa Marta Google 3
I live in Cienaga. I’ve been calling for two days to make an appointment, but no one has any information. The phone numbers that appear don’t answer, and WhatsApp only has information on abortions. I need a hysteroscopy. And no one can give me any information. Please, someone help me.
CO Santa Marta Google 4
Terrible service. They take 15 days to deliver a smear, and when you go to pick it up, they easily write it off. They ask for your phone number and email address, and they never write to you or answer calls or WhatsApp messages.
CO Santa Marta Google 5
What magic trick do you have to perform to get them to answer? I’ve been calling for a week. What terrible service… I’m giving one star because if I didn’t, I wouldn’t be able to post.
CO Santa Marta Google 6
I don’t know why they put phone numbers if they never answer. I need to know about the results of the sociology (sic.) that I had done 10 days ago and they don’t answer. I think the service is terrible.
Meta – Villavicencio
Villavicencio Torre 33
[Patient Reviews]
CO Villavicencio Google 1
A terrible place, unqualified staff, they infected my girlfriend with the Human Immunodeficiency Virus 😭 in a botched procedure. …
Nariño – Ipiales
Nariño – Pasto
Pasto Palermo
[Patient Reviews]
Recuperado 2025.12.01
CO Pasto Google 1
Poor service indicates that results of procedures are sent to WhatsApp or email but they never arrive. There is no contact number that works.
CO Pasto Google 2
Phone number NEVER ANSWERED! Typical lack of communication to expedite procedures and direct communication, avoiding visits to the health center to prevent overcrowding.
CO Pasto Google 3
Poor service, incorrect cell phone number, they give bad information for appointments, old facilities, nothing is right at this place.
CO Pasto Google 4
The address and phone number are incorrect, the service is terrible, the staff is poorly trained and very unwilling to help.
CO Pasto Google 5
The service at the Pasto branch is terrible! They never answer the phone. Plus, they take forever to help you and they do it reluctantly.
CO Pasto Google 6
They never answer the phone they have, they take a long time to answer, and many times they have you waiting months for procedures and medications that they never have.
CO Pasto Google 7
The phone number listed on the facility’s website isn’t correct. Neither is the location, the service is poor, and they don’t provide timely advice. The appointment scheduling system doesn’t work because they serve on a first-come, first-served basis, rather than based on the service number printed on the ticket machine. Appointment scheduling isn’t immediate.
Norte de Sandater – Cúcuta
Cúcuta La Playa
[Patient Reviews]
Recuperado 2025.11,26
CO Cúcuta Google 1
I didn’t get service at the same place, I had to go somewhere else and wait a long time, and I went privately, which was expensive too.
CO Cúcata Google 2
Waiting for an appointment, one secretary for a world of people, waiting 12 shifts ahead, I better laugh!
CO Cúcata Google 3
Poor service, illogical schedules, haughty and rude security staff with arrivals, delayed deliveries, no communication channels to request truthful information—bad from every angle.
CO Cúcata Google 4
Terrible service, from the moment you enter, not even if you’re paying. The only kindness was the nurse who treated me, the place looks abandoned, although Profamilia’s service was very good.
CO Cúcata Google 5
Terrible service… they never answer and their virtual assistant is useless for scheduling appointments… awful.
CO Cúcata Google 6
THEY DON’T EVEN DESERVE ONE STAR, IN THE END YOU CAN DIE CALLING AND THEY DON’T ANSWER AND WHEN THEY DO, THEY THROTTLE THE PHONE AGAIN.
CO Cúcata Google 7
The customer service is terrible! They don’t answer calls on any number, and if they do, they hang up on you.
CO Cúcata Google 8
As an organization, this is truly disrespectful. They don’t provide information, they don’t answer, not even at the Cúcuta headquarters or on the national line. They’re just fancy lines to fulfill!
CO Cúcata Google 9
Terrible, I waited over an hour to schedule an appointment.
CO Cúcata Google 10
At first they treated me well and everything, but today I came to an appointment and I arrived 10 minutes early and they didn’t want to see me because I had to be there 30 minutes early.
CO Cúcata Google 11
The truth is I think they have very poor service because they don’t give you a fixed time and they change your appointment at any moment.
CO Cúcata Google 12
The service is excessively slow. The attention is unfriendly.
Norte de Santander – Pamplona
Quindío – Armenia
Armenia Centro Comercial Mocawa
Risaralda – Pereira
[Patient Reviews]
Recuperado 2025.12.01
CO Pereira Google 1
Terrible….
1. Making an appointment is a hassle because no one answers.
2. When you go to the doctor for the procedure, it’s a race because he has a lot of other people operating on him.
3. They don’t care about the patient’s well-being; they don’t wait for the anesthesia to work. For example, they opened me up and the anesthesia hadn’t even taken effect yet, and the medical staff doesn’t care.
4. Lack of human quality.
5. I NEVER RECOMMEND IT.
CO Pereira Google 2
There’s never any way to communicate. I need an IUD check-up urgently, and they haven’t been able to schedule an appointment for me. The way people interact is very abrupt.
CO Pereira Google 3
Very bad service, they do not comply with anything, they do not give clear information, no means of communication works and the procedures are dubious, I do not recommend it
CO Pereira Google 4
TERRIBLE! I’ve been trying to contact their customer service lines for days. They don’t answer and then have the nerve to reject the calls. It’s an emergency and I don’t understand why they offer an option that isn’t active.
CO Pereira Google 5
It’s terrible. They never answer the phone. I’ve been trying to get in touch for over a month, and I haven’t been able to, not even in the morning or afternoon. Terrible service. The only time they answered, a very rude girl told me they didn’t have appointments! The worst.
CO Pereira Google 6
Terrible service, the surgical staff were very rude, and the doctors were even worse. I absolutely do not recommend them.
CO Pereira Google 7
Disgusting patient care, very inhumane.
CO Pereira Google 8
More than an hour of waiting for a vaccine, apart from the fact that they did not have availability of all the vaccines they offer
Santander – Bucaramanga
[Patient Reviews]
2025.11.14: 66 indican problemas.
Recuperado 2025.11.14
CO Bucaramanga Google 1
Almost three years ago, I had a subthermic implant inserted for free. Now they’re charging me almost 400,000 to have it removed, which I think is robbery. Not to mention they never answer calls, and when they do, it’s only via WhatsApp. Getting an appointment is a nightmare.
CO Bucaramanga Google 2
Terrible, terrible, terrible service. The staff doesn’t guide you, they waste your time, and when you get to the doctor, they’re not at all friendly. I left that place in tears.
CO Bucaramanga Google 3
The EPS referred, and it’s the worst I’ve been through. They never have a schedule. I call and the moment it’s my turn they hang up and it’s been like that for a month. The worst of the worst.
CO Bucaramanga Google 4
Terrible service. Over the phone, they offer service hours from 9 to 11 a.m. and 1 to 3 p.m. for a Pap smear. They don’t schedule appointments. I arrived at 12:40 a.m. with my mother, and they told me they wouldn’t start serving patients until 2 p.m. because the bosses were out for lunch. 2 p.m. arrived, and we were still waiting. A complete lack of respect.
CO Bucaramanga Google 5
Terrible service. Referring you there is the worst part, and I’m not referring to the care itself, but to the administrative aspect. They should improve that and put themselves in the user’s shoes, providing solutions, not more inconveniences.
CO Bucaramanga Google 6
Very poor service. They never answer the phone. When you take the exams, they say they’ll email them, but that never happens. The staff is unfriendly, and we ask for customer service to be a little more friendly.
CO Bucaramanga Google 7
They don’t answer the phone or the switchboard. I finally got them to give me a phone, and they answer every question I have 24/7, and they finally schedule me without even knowing if I can make it. It’s true that it’s cheap, but it’s not a freebie.
CO Bucaramanga Google 8
It’s getting worse every day. Apparently, it’s a public, non-profit institution, and all the tests are incredibly expensive. Scheduling an appointment is an ordeal, and getting someone to answer the phone is completely deteriorating. Like any healthcare provider here in Colombia, it’s very poor and unchecked.
CO Bucaramanga Google 9
The phone number doesn’t work. I’ve been seeing the same comments for two years. They hang up or simply don’t answer. I’ve been calling for a week, morning and afternoon.
CO Bucaramanga Google 10
They never answer the phone, it doesn’t work, and I’ve had an order for over a month that they haven’t resolved terribly.
CO Bucaramanga Google 11
Bad service from both the receptionists and nurses and especially from Doctor Bruto, a terrible employee.
CO Bucaramanga Google 12
The employees are rude and unfriendly.
CO Bucaramanga Google 13
Poor adherence to schedules, a lack of professionalism. They could have provided much better service with better management and a change in employee attitude. I only find the security guard a worthy example.
Santander – Piedecuesta
Bucaramanga-Piedecuesta
Tolima – Ibagué
Ibagué Cádiz
[Patient Reviews]
Recuperado 2025.11.27
CO Ibagué Google 1
On the occasions I’ve attended Profamilia, the care is very slow, with an estimated wait time of three hours for a five-minute exam. Despite seeking help from various staff members, the head nurse has the authority to treat patients whenever she decides. Furthermore, complaining is detrimental to the patient because when it’s your turn, she treats you with a bad attitude and can cause harm, as was my case. I filed the complaint directly with the organization at the National number and contacted the appropriate authority.
CO Ibagué Google 2
They don’t answer calls, they don’t even have an email address to write to them, and they give you an email that doesn’t correspond, so how do you get them to send you the results?
CO Ibagué Google 3
It takes a long time to wait 4 hours for attention.
CO Ibagué Google 4
Getting an appointment by calling the hotline is mission impossible…you should set aside at least a day to stick to the phone and see if by some divine miracle they answer you.
CO Ibagué Google 5
They never answer to make an appointment. What are these lines for if they are not going to provide the service that one expects. I lived in Ibagué ready but I live in a municipality.
CO Ibagué Google 6
Terrible service, more than two and a half hours to get in for a consultation, the care is very poor from the doctors.
CO Ibagué Google 7
They never answer, terrible service, I’ve been trying to schedule an appointment for more than 4 months and they never answer, and in person, it’s not even worth mentioning.
CO Ibagué Google 8
Terrible customer service, not to mention the health “professionals,” who have such poor human qualities…
Valle del Cauca – Tuluá
Tuluá Centro
[Patient Reviews]
CO Tuluá Google 1
You go to pay for a vasectomy privately and they have a real business with that urologist from Vitta and she’s really bad 🤡 For almost a year they made my husband lose money because he had varicocele but it wasn’t risky, lying to him about being scared and he did it faster because of the insurance. I don’t recommend it, apart from the fact that they order 300 exams, you’re supposed to pay for it to be faster but you don’t and bad customer service.
CO Tuluá Google 2
The appointment scheduling service is terrible. A mammogram is required, and requesting an appointment via WhatsApp is deficient since they say they do not provide that service in Tuluá, even though the authorization indicates that it should be there. You call the phone line and they leave you waiting for a process in which I have been missing for 4 hours straight for nothing.
CO Tuluá Google 3
Calls are made to numbers that register and answer the call, but they don’t speak; they just leave the phone off the hook… Terrible service, it’s more than that! Saying “terrible” is a stretch because they don’t really contribute anything, and it’s assumed that during this time of pandemic, the ideal thing is to call to avoid leaving the house.
Valle del Cauca – Palmira
Popayán Santa Clara
[Patient Reviews]
Recuperado 2025.12.01
CO Palmira Google 1
It’s incredible that there are comments here that are years old, where many people say they don’t answer the phones, and they continue to do the same. Neither in Palmira nor in Cali do they answer those phones. What DISGUSTING customer service. I’m amazed that people with such a disastrous level of management are in charge of such sensitive issues in the country. What a disgrace.
CO Palmira Google 2
There is no urology service and there is a WhatsApp chat bot that, if it helps, they call you to confirm the appointment and no one speaks to you or says good afternoon, good morning. I arrived at the appointment and they told me there was no urology service. I showed the chat and they tell me it’s damaged
CO Palmira Google 3
They don’t answer the phones, and when you go to the clinic in downtown Palmira, the service is terrible. They don’t even answer calls to make appointments via WhatsApp. How shameful.
CO Palmira Google 4
They have very poor care, the gynecologist does not know how to treat patients, she is always doing everything in a hurry and poorly.
CO Palmira Google 5
They make you wait outside in a private room, and the inside is empty. Terrible service.
CO Palmira Google 6
They cancel appointments without prior notice.
CO Palmira Google 7
I arrived 20 minutes early for my appointment, as is commonly requested. The place was partly under construction, which made the environment a bit stressful due to the noise. After 26 minutes, they still haven’t billed me for the appointment, and the consolation is: don’t worry, you won’t lose your appointment. I’m losing my TIME, that’s the problem they don’t seem to understand… Time is important, that’s why appointments are scheduled. If not, let’s go back to the order of arrival… 40 minutes after I arrived, they bill me for the appointment, and when they pass by, they tell me they’re delayed, they don’t know by how much, and that I should wait longer. It’s always the same. Why do appointments if they never keep to a schedule?