Affiliates:
Planned Parenthood of Greater Ohio
covers Akron, Athens, Bedford Heights, Cleveland, Columbus, Lorain, Mansfield,
Planned Parenthood Southwest Ohio
covers Cincinnati, Dayton
Locations: 15. Covered here: 14. Hamilton and Springfield closed on August 1, 2025, and Franklinton in Columbus closed on November 28, 2025,
Patients who feel a need to file a complaint:
Ohio Complaints Health Care Facilities
For a pdf report on the state that can be posted online, sent by email attachment, or printed in whole or with specific pages:
Entire State
Article in The New York Times
Botched Care and Tired Staff: Planned Parenthood in Crisis
by Katie Benner, February 15, 2025
Excerpt:
But in many clinics, they also draw blood and take vital signs. Medical assistants in Ohio, Minnesota, Arizona, California, New York, Texas, Indiana and Illinois said they practiced blood draws and I.V. placements for an hour or so on a fake arm and then on a colleague before performing the procedures in clinics. But they said they sometimes ran into problems, and some said they did not know what to
do when they arose.
Open Letter
from union members of Planned Parenthood of Greater Ohio (PPGOH), August 18, 2025
Tell PPGOH Leadership: Commit to 25% Salary Reductions to Save More Jobs – Action Network
PPGOH leadership knew the organization’s bottom line would be impacted by the Trump Administration’s funding cuts months ago, but did not reach out to the union to notify us and start negotiating layoffs until the beginning of August. They have now manufactured an 11th-hour crisis and insist this must be done now, at Union members’ expense.
We don’t believe in advocating for salary cuts when it is unnecessary. However, it has been made expressly clear in our negotiations that cutting a critical number of care-providing staff is management’s only solution to its budget crisis, and we don’t believe in cutting front-facing roles before all other options have been exhausted.
As of 8/18/2025, PPGOH management verified that there are no plans for any of the Senior Leadership Team to take pay cuts to try to save PPGOH jobs. If you would rather see as many union jobs saved as possible, send our leadership team a letter.
From Matter News
The Worker’s View: Inside the Planned Parenthood of Greater Ohio vote to unionize
Excerpt:
“When I got hired, I was paid $45,000. Then I compared notes with my other regional field managers, and we all had different pay, which was strange because some of us were hired at the same time. Of the two of us who were hired at the same time, I had more experience, but he got paid significantly more than me,” Oney said. “Like, oh, we’re doing the gender pay gap at Planned Parenthood? We did push management to give us a raise, which got it up to $55,000, but that required a lot of pushing and a lot of risk because we didn’t have a union at the time.” . . .
“I talked to an RN (registered nurse) in Cleveland, and she said they were asking RNs to travel from Cleveland to Columbus to work at the [Planned Parenthood] East health center because they didn’t have enough consistent staff. But that’s like a five-hour round trip, and they weren’t going to give them a raise. They’d pay for the mileage, but not a raise,” Oney says. “How can you expect people to do five hours of commuting round trip without raises?” . . .
For PPGOH Workers United, management would only voluntarily recognize the union if it was split in two units: one for clinicians and one for administration, which workers argue doesn’t make sense.
“It’s just bold to try to consistently preach to us that we’re all working toward the same mission,” Oney said. “It was irritating because it felt like they were just doing it to limit our bargaining power. Like if the admin side felt like they were being screwed over, we wouldn’t have clinical to strike with us unless it was a solidarity strike, which takes more work, and they know that. … We hope that despite their efforts we’re able to work with two units. They’re assuming there’s a lot less solidarity than there is.”
Southwest Ohio Affiliate
Case 1: Roe / Haller
OH Roe 2007 Appeals Court Document
Excerpt:
from the Facts and Procedural History
Pages 3-4:
{¶ 6} In the fall of 2003, when Jane was 13 and in the eighth grade, she began a sexual relationship with her 21-year-old soccer coach, John Haller. In March 2004, Jane discovered that she was pregnant and told Haller. Haller convinced Jane to have an abortion. He called Planned Parenthood and attempted to schedule an abortion for her. Planned Parenthood told Haller that he could not schedule the procedure and that Jane would have to make the appointment. After this conversation, Haller told Jane to schedule it, and he also instructed her that if asked to provide a parent’s telephone number, she should give Planned Parenthood his cell phone number in lieu of her father’s phone number.
{¶ 7} Jane called Planned Parenthood and told an employee that she was 14 years old and that her parents could not accompany her. She asked whether her “stepbrother” could come with her. The employee asked whether Jane’s parents knew about her pregnancy. Jane lied and told the employee that one or both of her parents knew. In fact, neither knew. Jane gave the employee her father’s correct name and address, but she lied twice more, telling the employee that her father did not have a home phone number and then giving Haller’s cell phone number as her father’s phone number.
{¶ 8} Planned Parenthood scheduled the abortion for March 30, 2004. The employee told Jane that someone would have to stop at Planned Parenthood to pick up an information packet but that Jane did not have to personally retrieve the packet. Sometime before the procedure, Haller picked up the information packet for Jane. . . .
{¶ 13} Haller ended the relationship soon afterward. After the breakup, a teacher overheard an argument between Jane and Haller’s sister, a classmate of Jane’s, about Haller and his relationship with Jane, including references to Jane’s sexual relationship with Haller. The teacher reported the suspected sexual abuse to the police. After a criminal investigation, Haller was convicted of seven counts of sexual battery. A criminal investigation was also conducted into Planned Parenthood’s culpability, but the Hamilton County prosecutor did not prosecute Planned Parenthood for any statutory violation.
Case 2: Fairbanks
Fairbanks v. Planned Parenthood Southwest Ohio Region et al. Filed May 7, 2007. Settled September, 2012.
In her own words:
A letter from Fairbanks, January 2, 2012:
She’s out there. Somewhere. A girl just like me. Somewhere there’s a young innocent girl—barely a teenager. And right now, she’s suffering from the horrors of sexual abuse at the hands of an adult as I did. Somewhere “that girl” is getting raped. Like I was. Impregnated. Like I was.
And she may be taken to a Planned Parenthood abortion center. Like I was.
“That girl” may actually be telling Planned Parenthood that she’s being abused. Probably by her boyfriend. In my case, I was abused by my own father . . .
I was thirteen years old when my father started to abuse me, and my father continued to abuse me for almost two years after he took me to Planned Parenthood to have an abortion.
Court Document:
OH Cincinnati Fairbanks Court Complaint 02.03.09
Excerpt:
1. On November 11, 2004, Denise Fairbanks was 17 years old, and she had been the victim of the sexual abuse by . . . her biological father, for approximately 4 years. On that day, Denise learned that she was pregnant . . .
3. When Denise was at Planned Parenthood’s clinic on November 15, 2004, she informed Defendant B.B., a Planned Parenthood employee, that she has been forced to do things she did not want to do. That communication by itself provided B.B. and Planned Parenthood with the information that required them to report that Denise was a victim of sexual abuse. In addition, other information known by Planned Parenthood and its employees caused Planned Parenthood, B.B. and other Planned Parenthood employees to know or suspect that Denise was a victim of sexual abuse. Tragically for Denise, Planned Parenthood’s policies and practices, including its “don’t ask/don’t tell” policy, with respect to its duty to report known or suspected sexual abuse of minors were in full force on November 15, 2004.
4. Planned Parenthood, Defendant B.B. and other Planned Parenthood employees did not report their knowledge or suspicion that Denise was a victim of sexual abuse. The Defendants breach of their duties under RC 2151.421 resulted in Denise being subjected to the sexual abuse of her biological father which resumed and continued for another one and one-half years.
Plaintiff asserts claims for intentional and negligent infliction of emotional distress — claims that plaintiff has not dismissed. She seeks over $200 million in damages from defendants for the “horror, suffering and terror [she] experienced during the hundreds of times she was raped by [name redacted] after November 15, 2004 and the fear she had during that period of time of being raped again.” The discovery sought from the UD witnesses is likely to lead to thediscovery of admissible evidence regarding plaintiffs emotional distress claims and her alleged damages.
Plaintiff began taking summer school classes at UD shortly after she disclosed her father’s abuse to her UD basketball coach, who reported the abuse to the police in May 2006. The UD records produced by plaintiff indicate that while she was at UD, she discussed her father’s abuse with [three names redacted]. Although plaintiff has limited the damages she seeks to “the horror, suffering and terror” she experienced from November 15, 2004 (the date she was seen at Planned Parenthood) to May 2006 (the date she disclosed her father’s abuse to her basketball coach), the UD witnesses are among the first adults with whom plaintiff discussed the abuse and she did so within only weeks after it ended.
Plaintiff cannot draw an artificial line in the sand between her mental condition during the time when her father’s abuse continued and her emotional and psychological condition immediately after it ceased. Evidence pertaining to plaintiff’s mental condition when she spoke to the UD witnesses and her reflections on the abuse may be relevant to the jury’s determination of what plaintiff suffered during the time that the abuse was ongoing. By bringing claims for her mental and emotional suffering during the period of abuse, plaintiff has put her mental and emotional condition in issue. Defendants are therefore entitled to discover evidence that will reflect upon it.
Northeast Ohio Affiliate
Letter from HHS/OCR responding to complaint – OH Northeast Affiliate
Akron
Durbin
Court Document:
OH Akron Durbin Malpractice Complaint, Defendant’s Defenses, and Interrogatories 06.25.02
Excerpt:
7. Defendants . . . deviated from the appropriate standards of care that reasonably prudent health care providers would have provided under the same or similar circumstances by failing to properly assess, diagnose and treat a pelvic mass located near her bladder.
8. On or about September 21, 2001, Plaintiff Sandra Durbin discovered that she had an undiagnosed and untreated leiomyosarcoma of her bladder.
Note: Leiomyosarcoma is a form of cancer.
Indeed.com Planned Parenthood Employee Reviews for Akron, OH
OH Akron Indeed 1
OH Cincinnati Glassdoor 1
OH Cincinnati Glassdoor 2
OH Akron Google 1. Accessed 05.06.21.
OH Akron Google 2. Accessed 05.06.21.
OH Akron Yelp 1
Bedford Heights
The Better Business Bureau webpage lists this center under “did not disclose” and states: “This charitable organization either has not responded to written BBB requests for information or has declined to be evaluated in relation to BBB Standards for Charity Accountability.”
Documents:
Ohio Department of Health assesses a fine:
OH Bedford Heights Ohio Department of Health letter
Highlights:
Clinic Conditions
According to an inspection report, the facility “failed to ensure a safe and sanitary environment” for patients, visitors, and staff.
Walls in the waiting room were darkened, dirty, and discolored. A review of the contracted cleaning staff’s duties revealed that the walls weren’t cleaned.
The clinic failed to ensure appropriate ventilation and humidity levels in the operating rooms and recover rooms, increasing the risk of infection to patients.
The facility had expired supplies, including test strips to determine whether the proper concentration of disinfectant was used to sterilize instruments. This was a repeat offense. In a later inspection, the facility had and was using expired products for skin dressings, hand hygiene, and disinfectant.
The waiting room door’s automatic release wasn’t working, possibly preventing patients and staff from exiting the building in the event of a fire or other emergency.
Fire extinguishers, which were supposed to be inspected monthly, had not been inspected for several years.
Several tests had labels indicating they should only be used within three months after opening, but products were opened and undated.
Saline, only good for 60 days after opening, had been opened two years ago and was being used.
Cardboard boxes were stored in an unsafe manner, creating a fire hazard.
Band-Aids had been removed from the manufacturer’s protective packaging. Staff claimed that the Band-Aids were open and exposed to save time.
Condoms were used to cover the ultrasound probe which was placed inside women. These condoms were stored unwrapped before use, an unsanitary situation.
A full urine specimen cup was left sitting in the bathroom for four days, untested and not disposed of.
The facility wasn’t monitoring temperature in the refrigerator where fetal remains were kept. Too low temperatures could allow decomposition and create a health risk. The refrigerator also wasn’t given proper maintenance and testing.
The facility failed to post the complaint hotline where patients could see it.
There were unlabeled filled syringes with no indication of what medication was in them. A staff member admitted, “we don’t know what’s in them.”
Staff
None of the nurses on staff had surgical experience and none was qualified to be the director of nursing.
Doctors didn’t have proper privileges to perform surgery, and there was no documentation of competence from the governing body of the clinic. The facility did not conduct evaluations based on medical records and references on their doctors. According to the inspection report, “this could affect all patients receiving surgical services in the facility.”
The facility failed to conduct tuberculosis testing on newly hired staff.
The facility failed to perform a yearly evaluation of staff.
Medical Records and Labels
Medical records for patients were incomplete and missing information in all the records inspectors looked at. Vital signs were not recorded and may not have been taken. This was a repeat offense, with another inspection also finding omissions in patient records.
Records weren’t signed, and the times medications were given weren’t recorded.
There were also mistakes. One claimed the patient was given pain medication 1.5 hourse after she was said to have left the facility.
Incidents
A surgery patient suffered hemorrhaging and was taken by ambulance to the hospital. The clinic didn’t send her medical records to the hospital or notify the hospital’s emergency department.
A second patient was also transferred to the ER having suffered a uterine perforation, which is potentially life-threatening. She needed laparoscopic surgery.
The facility didn’t have “legible and complete” records on either of these women, omitting various pieces of information including medical outcomes. The writing in the records was illegible and couldn’t be deciphered by staff or inspectors.
Other
The facility allowed unauthorized persons to have access to controlled substances. The facility also failed to properly repackage narcotic painkillers.
OH Bedford Heights Police Department Media Log 2019-2023
This 52-page document is primarily logging security checks and other minor police matters. Because only 7 listings involve ambulance calls, we also give the page number to help find them.
Ambulance Calls:
August 6, 2019 – excessive bleeding, page 8
February 6, 2020 – perforated uterus, page 14
February 15, 2021 – excessive bleeding, page 23
December 3, 2021 – incomplete abortion, page 30
February 8, 2022 – excessive bleeding, page 32
February 8, 2022 – excessive bleeding, page 32 (different person, so second case on the same date)
March 21, 2022 – female vomiting, page 33
Indeed.com Planned Parenthood Employee Reviews for Bedford Heights, OH
OH Bedford Heights Indeed 1
OH Bedford Heights Indeed 2
OH Bedford Heights Google 1. Accessed 10.07.22.
OH Bedford Heights Google 2. Accessed 10.07.22.
OH Bedford Heights Google 3. Accessed 10.07.22.
OH Bedford Heights Google 4. Accessed 05.06.21.
OH Bedford Heights Yelp 1
Canton
1. Document:
Department of Health and Human Services, Office of Civil Rights
Health Information Privacy Complaint:
OH Canton HHS-OCR Complaint 2012
Full Complaint:
On Wednesday, January 18 2012 at 1:45pm I received a voice mail on my cell phone stating that I needed to call and speak with a nurse at Planned Parenthood as soon as possible regarding some recent test results. I called Planned Parenthood at 3:35pm on the same day and was asked for my birth date as verification. I then was put on hold numerous times and was told that I needed to speak with a manager. Today, Thursday January 19 2012 I received a letter hand-addressed to myself form Planned Parenthood. Inside the envelope is a letter stating that the testing done on 1-12-2012 shows that I have Type 1 Herpes. Please note that I was not seen as a patient at Planned Parenthood on 1-12-2012. The letter was signed from [redacted] CNP Planned Parenthood of Northeast Ohio. I am currently a Registered Nurse in the State of Ohio and fully understand the HIPAA laws. I also know of the other [redacted] in my area and am quite certain that she would not appreciate the fact that I now know she has herpes.
2. Document:
Department of Health and Human Services, Office of Civil Rights
Health Information Privacy Complaint:
OH Canton HHS-OCR 2015 Complaint 2015
Screenshot of Complaint:
OH Canton Google 1. Accessed 10.07.22.
OH Canton Google 2. Accessed 10.07.22.
OH Canton Yelp 1
Cincinnati
Mount Auburn
(also known as PP – Southwest Ohio)
See Sex Abuse case under the full affiliate at the top of this page.
The Better Business Bureau webpage lists this center under “did not disclose” and states: “This charitable organization either has not responded to written BBB requests for information or has declined to be evaluated in relation to BBB Standards for Charity Accountability.”
Highlights:
Clinic Conditions
Two operating tables had tears in their vinyl covers.
There was no emergency call system in the recovery room, potentially endangering patients.
Intravenous catheters in the operating room were found to be expired.
Incidents
A minor patient having surgery suffered an allergic reaction and an asthma attack and had to be taken to the hospital.
Fifteen patients suffered incomplete procedures. Another three women hemorrhaged, and one needed a blood transfusion.
Treatment of Patients
The facility failed to have a transfer agreement with the local hospital, putting patients at risk in the event of complications from surgery.
Surgical devices being used on patients were improperly sterilized.
According to the manufacturer’s instructions, aspiration devices needed to be disassembled and placed in a steam sterilizer for 30 minutes. Staff at the facility were only sterilizing them for three minutes. According to the report, these devices were used on 15-20 patients a week.
According to manufacturer’s instructions, aspiration devices used in surgery could be reused “up to 25 times.” Staff did not keep track of how many times each device was used and didn’t dispose of them unless they malfunctioned. A staff member stated that one aspiration device had been used “for many years.”
February 20, 2015
July 27, 2017
28 calls in two spreadsheets, plus one dispatch call above that was outside the dates of the spreadsheets.
OH Cincinnati Fire Department Spreadsheet 05.10.2015 to 05.10.2019
OH Cincinnati Fire Department Spreadsheet 12.18.2018 ti 12,18.2023
Ambulance Calls:
September 20, 2015 – Person Down Combined
February 5, 2016 – Serious Hemorrhage
June 16, 2016 Person Down Combined
September 15, 2016 – Serious Hemorrhage
February 11, 2017- Cardiac History
May 7, 2017 – Person Down Combined
July 27, 2017 – Seizures [see dispatch call recording above]
November 3, 2018 – Sick person
November 16, 2018 – Breathing problems, not alert
December 4, 2018 – EMS
July 23, 2020 – EMS
October 30, 2020 – Hemorrhage
March 10, 2021 – Hemorrhage
March 23, 2021 – EMS response, no transport
March 26, 2021 – Sick person, cardiac history
June 5, 2021 – Stroke
June 24, 2021 – EMS response, no transport
October 1, 2021 – Trouble breathing
April 21, 2022 – Diabetic problems
October 31, 2022 – Sick person
November 23, 2022 – Sick person
December 9, 2023 – Sick person
February 16, 2023 – Unknown medical
March 26, 2023 – Attempted suicide
March 30, 2023 – Sick person
July 12, 2023 – Sick person
October 5, 2023 – Trouble breathing
October 12, 2023 – Diabetic problems
Documents:
Department of Health and Human Services, Office of Civil Rights
Health Information Privacy Complaint:
Report: OH Cincinnati Breach 2015
Letter from OCR to Planned Parenthood: OH Cincinnati OCR Letter Data Breach
Excerpt:
On October 1, 2014, the Covered Entity (CE) mistakenly disposed of binders containing protected health information (PHI). The CE’s archived prescription dispensing logs and waived lab test logs were left in an unlocked closet after business hours and a custodian mistakenly put them in a trash dumpster. The following morning, the dumpster was emptied by the trash collector who took it to be buried with other garbage at a landfill that same day. The PHI involved in the incident included the names, dates of birth, lab results, and medications of approximately 5,000 individuals. After the CE filed the breach report, it determined that the incident was a nonreportable breach based on a four part breach assessment and a low probability that the PHI in the binders had been compromised.
Indeed.com Planned Parenthood Employee Reviews for Cincinnati, OH
OH Cincinnati Indeed 1
OH Cincinnati Glassdoor 1
OH Cincinnati Glassdoor 2
OH Cincinnati Glassdoor 3
‘Google reviews – Surgical Center / Google reviews – Mount Auburn Center / Yelp reviews
OH Cincinnati Mount Auburn Google 1. Accessed 05.06.21.
OH Cincinnati Mount Auburn Google 2. Accessed 10.8.22.
OH Cincinnati Mount Auburn Google 3. Accessed 05.06.21.
OH Cincinnati Mount Auburn Google 4. Accessed 05.06.21.
OH Cincinnati Mount Auburn Yelp 1
OH Cincinnati Mount Auburn Yelp 2
OH Cincinnati Mount Auburn Yelp 3
OH Cincinnati Mount Auburn Yelp 4
OH Cincinnati Mount Auburn Yelp 5
Cleveland
Old Brooklyn
Leach
Court Document:
OH Cleveland Leach Malpractice Complaint 08.26.03
Excerpt:
5. By reason of the negligent acts and/or omissions of the Defendants, including the failure to provide adequate information as to the risks of said procedure upon which Plaintiff . . . could give informed consent, and as a direct and proximate result thereof, Plaintiff, Sabrina Leach, sustained severe and permanent injuries.
6. Said injuries caused pain, suffering and disability, still cause pain, suffering and disability, and will continue to cause pain, suffering and disability in the indefinite future . . .
8. As a result of the substandard care, Plaintiff . . . necessitated medical care and treatment and expects to necessitate additional medical care and treatment in the indefinite future.
Little
Court Document:
OH Cleveland Little Malpractice Complaint 10.31.12
Excerpt:
5. Plaintiff Nancy Little was a patient of defendant . . . Planned Parenthood at various locations for several years, including at defendant’s clinics in Cuyahoga County. In April, 2011, defendant . . . performed a biopsy of plaintiff’s genitalia and prescribed a certain medication for the treatment of her then present gynecologic conditions. That biopsy and the prescription of the Triamcinolone cream were as part of medical treatment provided . . . at a clinic owned and operated by defendant Planned Parenthood in Cuyahoga County, Ohio.
6. Plaintiff . . . developed serious medical problems relating to the performance of the biopsy and the prescription of the Triamcinolone cream for which she has sought medical and surgical care and treatment by various healthcare providers in Cuyahoga County and elsewhere . . .
8. Said negligence represents the failure of defendants to conform to the appropriate standards of care for gynecology in their respective treatment of plaintiff . . . Said negligence includes, but is not limited to, the performance of an unnecessary biopsy, the prescription of an improper medication for stated purpose, the failure to properly instruct plaintiff on the correct use of the medication, the failure to obtain sufficient informed consent for the biopsy and prescription of the medication provided to plaintiff, as well as other failures which constitute negligence . . .
10. By reason of the negligent acts and/or omissions of defendants Sogor and Planned Parenthood, and as a direct and proximate result thereof, plaintiff Nancy Little was severely injured and harmed physically and in other respects, including but not limited to serious pain and suffering, loss of use of organs and other body systems, loss of employability, severe emotional distress, disability, continuing and ongoing medical and surgical care and treatment, past and continuing and ongoing medical and surgical expenses, medical and hospital expenses, loss of income, loss of the enjoyment of life, and others.
Note: The only Planned Parenthood Center in Cayuga County is in Cleveland, so this must be referring to the Cleveland center.
McKee
Court Document:
OH Cleveland McKee Malpractice Complaint 06.08.01
Excerpt:
2. Plaintiff on or about June 10, 2001, went to Planned Parenthood of Greater Cleveland . . . where Defendant . . . negligently administered an injection to Plaintiff.
3. As a result of said negligence, Plaintiff suffered a spontaneous abortion and suffered bodily injuries including pain and suffering and emotional distress . . . Plaintiff was also otherwise injured, was prevented from transacting her business, suffered great pain of body and mind, and incurred expenses for medical attention and hospitalization . . .
Note: “Spontaneous abortion” is the medical term for a miscarriage.
Doe
Court Document:
OH Cleveland Doe Court Complaint 05.12.05
Excerpt:
4. On or about November 19, 2002, Plaintiff visited Planned Parenthood, for the purpose of receiving confidential, highly sensitive medical treatment, the details of which were recorded in Plaintiffs non-public medical record.
5. On or about July 9,2003, Plaintiff again visited an office of Planned Parenthood to receive medical treatment . . .
6. On or about the dates of July 6th through the 13th, Defendant . . . disclosed and or caused Plaintiffs treating physician to disclose highly confidential medical information about the Plaintiff to third parties without Plaintiffs consent. These third parties had no legitimate interest in receiving such information . . .
12. As a result of inducing the unauthorized disclosure of Plaintiff’s non-public information, Plaintiff sustained injury in the form of damaged reputation, humiliation, emotional anguish, shame and public ridicule. Plaintiff has suffered and continues to suffer scorn, contempt, and ridicule by neighbors, family members, and others, and has lost reputation and standing in the community, all of which has caused Plaintiff humiliation, embarrassment, hurt feelings, mental anguish, pain and suffering, all to Plaintiff’s damage.
OH Cleveland Glassdoor 1
OH Cleveland Glassdoor 2
OH Cleveland Old Brooklyn Google 1. Accessed 05.06.21.
OH Cleveland Old Brooklyn Google 2. Accessed 10.08.22.
OH Cleveland Old Brooklyn Google 3. Accessed 10.08.22.
Columbus (entire city)
The Better Business Bureau webpage lists this center under “did not disclose” and states: “This charitable organization either has not responded to written BBB requests for information or has declined to be evaluated in relation to BBB Standards for Charity Accountability.”
While most documents under this category are inspections from the health department, we do include other documents that indicate medical dangers. In this case, this was included in a lawsuit that was on another topic.
Graham
Court Document:
OH Columbus Graham Complaint 04.02.24
Excerpt:
45. It quickly became apparent that [fellow Planned Parenthood employee] Frazier could not perform her job duties to the minimum standards necessary. Frazier often made critical omissions, inaccurately described patients’ medical history, improperly handled private patient information, and produced deficient summarizations of her interactions with patients.
46. In addition to these performance deficiencies, Frazier also attempted on multiple occasions to sell cannabis edibles to her co-workers. On at least one other occasion, Frazier offered illicit painkillers to Graham after she complained about having back pain.
47. Frazier’s deficient performance and illegal conduct posed a serious risk of safety to the health of PPGOH’s patients, jeopardized the licenses of healthcare professionals working with her, and subjected PPOGH to potential liability.
Graham
Court Document:
OH Columbus Graham Complaint 04.02.24
Excerpt:
35. On or about June 9, 2022, Graham fell and injured her ankle on a break while at work.
36. The following day, Graham’s physicians diagnosed her with multiple fractures and torn ligaments in her foot. She was placed on medical leave until June 22, 2022.
37. Upon her return to work, Graham was medically restricted to a part-time schedule and limited movement for an indefinite period of time.
38. PPGOH required Graham to exceed the medical limitations prescribed by her physicians by requiring her to stand and walk frequently and work a full-time schedule. Graham then took it upon herself to acquire a knee roller to assist her in performing her job duties.
39. In or around October 2022, Graham was advised that she would need to undergo surgery on her ankle and that she would be unable to walk for approximately two months after. The surgery was scheduled to take place on November 22, 2022.
40. As a result, on or about October 27, 2022, Graham submitted her request for FMLA leave from November 22, 2022, through January 3, 2023, to PPGOH . . .
42. On October 31, 2022, PPGOH approved Graham’s FMLA leave to begin November 22, 2022. . . .
82. PPGOH terminated Graham four (4) days after she elevated her complaints to Weathers’ supervisor and four (4) days before she was to commence her FMLA leave . . .
130. PPGOH discriminated against Graham on the basis of her disability by subjecting her to adverse employment actions, including but not limited to denying her promotion to Director of Nursing and terminating her employment. Upon information and belief, PPGOH subjected Graham to these adverse employment actions, in whole or in part, because of her disability and/or because it regarded her as disabled.
Hedge
Documents don’t specify at which center the injury occurred; the defendant is the affiliate.
OH Columbus Employee Rights Hedge
OH Columbus Employee Rights Hedge Settled
Botched Care and Tired Staff: Planned Parenthood in Crisis
by Katie Benner, February 15, 2025
Excerpt:
A former clinic manager in Columbus, Ohio, said that patients complained that they felt like they were in a factory.
Indeed.com Planned Parenthood Employee Reviews for Columbus, OH
OH Columbus Indeed 1
OH Columbus Glassdoor 1
OH Columbus Glassdoor 2
OH Columbus Glassdoor 3
OH Columbus Glassdoor 4
OH Columbus Glassdoor 5
OH Columbus Glassdoor 6
Columbus
East
Documents:
Highlights:
Clinic Conditions
A suction machine and its table, still in use, were coated with a heavy layer of dust and dirt.
Patient care supplies were stored in an unsanitary manner, cardboard boxes directly on the concrete floor.
One exam table had a large tear in its vinyl cover, exposing foam and making it impossible be sterilized. A staff member said the tear was brought to the attention of clinic administration a month before, but had not been repaired.
Medical Records and Labels
The facility didn’t properly label filled syringes and open vials of medication. Filled syringes didn’t have the dosages on them, which led one staff member to say he would be afraid to administer the medication to patients. Open vials of medication weren’t all labeled with the date they were opened.
The facility failed to document the times medications were given to patients.
Treatment of Patients
The facility was only supposed to discharge patients who were accompanied by someone. The facility sent patients away alone, and without documentation they were well enough.
The facility failed to post the complaint hotline where patients could see it.
Other
Controlled substances weren’t in a double-locked storage area, so they could be accessed by unauthorized persons.
October 9, 2015
OH Columbus Fire Department 2010-2018
(23 calls; a jpg file converted to PDF)
Ambulance Calls:
August 1, 2005
January 24, 2006
February 9, 2007
November 14, 2007
December 10, 2007
March 21, 2008
May 16, 2008
August 21, 2008
November 20, 2009
January 21, 2010
February 25, 2010
February 26, 2010
June 9, 2011
September 22, 2011
February 21, 2012
June 11, 2013
March 16, 2015
May 19, 2015
October 9, 2015 [see dispatch recording above]
December 16, 2015
December 22, 2016
February 6, 2018
June 19, 2018
OH Columbus East Google 1. Accessed 05.06.21.
OH Columbus East Yelp 1
OH Columbus East Yelp 2
Columbus
North
as of 12.01.25, not listing hours; this could change at any time.
OH Columbus North Google 1. Accessed 05.06.21.
OH Columbus North Google 2. Accessed 05.06.21.
OH Columbus North Google 3. Accessed 10.09.22.
OH Columbus North Yelp 1
OH Columbus North Yelp 2
Dayton
OH Dayton Glassdoor 1
OH Dayton Google 1. Accessed 05.06.21.
OH Dayton Google 2. Accessed 05.06.21.
OH Dayton Google 3. Accessed 05.06.21.
OH Dayton Google 4. Accessed 10.09.22.
Kent
OH Kent Google 1. Accessed 05.06.21.
OH Kent Google 2. Accessed 05.06.21.
OH Kent Google 3. Accessed 05.06.21.
OH Kent Google 4. Accessed 10.08.22.
OH Kent Yelp 1
OH Kent Yelp 2
OH Kent Yelp 3
Mansfield
Indeed.com Planned Parenthood Employee Reviews for Mansfield, OH
OH Mansfield Indeed 1
OH Mansfield Indeed 2
OH Mansfield Indeed 3
OH Mansfield Google 1. Accessed 10.09.22.
Rocky River
OH Rocky River Google 1. Accessed 05.06.21.
OH Rocky River Google 2. Accessed 05.06.21.
OH Rocky River Google 3. Accessed 05.06.21.
OH Rocky River Google 4. Accessed 10.09.22.
OH Rocky River Google 4. Accessed 10.09.22.
OH Rocky River Yelp 1
Toledo
OH Toledo Google 1. Accessed 05.06.21.
OH Toledo Google 2. Accessed 05.06.21.
OH Toledo Google 3. Accessed 10.09.22.
OH Toledo Yelp 1
OH Toledo Yelp 2
Youngstown
See this center’s Better Business Bureau page for complaints and reviews
OH Youngstown Google 1. Accessed 10.09.22.
OH Youngstown Google 2. Accessed 10.09.22.
OH Youngstown Google 3. Accessed 10.09.22.
OH Youngstown Google 4. Accessed 10.09.22.
