Affiliate: Planned Parenthood of Greater Texas
Locations:4. Covered here: 4
Patients who feel a need to file a complaint:
Texas Health and Human Services – File a Complaint for a Health Facilities
Austin (entire city)
Article from KXAN, Austin NBC news affiliate:
Planned Parenthood employees laid off, claim it’s retaliation for voicing concerns
by Alex Caprariello, April 10, 2020
Excerpt:
More than a dozen workers at Planned Parenthood clinics across Austin are now without a job. They say they believe it’s direct retaliation for both voicing complaints to the CEO and their ongoing efforts to unionize within the past year.
Planned Parenthood management confirmed it made staff cuts, but it says it’s a business decision it had to make because of COVID-19.
Indeed.com Planned Parenthood Employee Reviews for Austin, TX
plus South Austin
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Austin
Central
Google reviews / Yelp reviews, no page found for this center
TX Austin Central Google 1. Accessed 05.23.21.
Austin
Downtown
this center’s Better Business Bureau page for complaints and reviews
TX Austin Downtown Google 1. Accessed 05.23.21.
TX Austin Downtown Google 2. Accessed 05.23.21.
Here is the official Nexplanon website to which she refers.
TX Austin Downtown Google 3. Accessed 05.23.21.
TX Austin Downtown Google 4. Accessed 05.23.21.
TX Austin Downtown Google 5. Accessed 05.23.21.
TX Austin Downtown Yelp 1
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TX Austin Downtown Better Business Bureau Review 1
TX Austin Downtown Better Business Bureau Review 2
Austin
North
TX Austin North Google 1. Accessed 09.06.22.
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TX Austin North Yelp 1
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Austin
South
Health Violation Documents:
Highlights:
There were pieces of debris around patient beds in the operating rooms. There were used alcohol pads on the floor of one OR and on the table in another. Staff said that the rooms had been cleaned and were ready for patients. They said they believed that the rooms had been cleaned the day before.
The bed rests on tables in both OR’s were covered with socks, and the socks weren’t changed between patients.
There was tape on multiple surfaces in both operating rooms. Tape creates a sticky surface that can’t be properly disinfected.
There was a “thick, visible layer of dust” on surfaces in both operating rooms. Inspectors said this indicated “ineffective cleaning.”
The facility was improperly sterilizing instruments. Sterile instruments were left open or sealed in a way that inspectors felt would prevent them from being fully sterilized.
Packages of patient tubing and curettes were stored improperly, in potentially unsanitary conditions.
Multi-dose vials of Lidocaine were stored improperly.
Patient care items weren’t taken out of shipping containers, and were stored within them, leading to possible unsanitary conditions. The publication “Preventing Infection in Ambulatory Care” states that shipping containers can be contaminated with dirt or other debris and shouldn’t be stored with patient supplies to prevent contamination.
Two autoclaves (used to sterilize instruments) were also stored in the supply room with the shipping containers, leading to the risk of cross-contamination.
Treatment of Patients
The facility was only supposed to discharge patients if they were accompanied by a responsible adult. The facility didn’t follow this policy and sent patients away alone. There was no documentation that these patients were well enough to leave the facility and travel home alone.
January 25, 2019
July 14, 2020
Dalton
Court Document:
Excerpt:
IV. FACTUAL BACKGROUND
5. Mrs. Dalton is a licensed registered nurse with a statutory duty to her patients in accordance with the Texas Occupations Code.
6. Mrs. Dalton worked for Planned Parenthood . . . from June 6, 2016 until February 28, 2017 when she was suddenly discharged from her employment in retaliation for tirelessly advocating for patients by making repeated protected reports about safety concerns that exposed the patients and the public to risk of injury and even death . . .
9. The Ben White Clinic [South Austin Center] was chronically understaffed with nurses who kept quitting yet overflowing with patients. As a result, the “flow” of patients was increased to dangerous levels and corners were cut to save time. When Mrs. Dalton reported the dangerous conditions, the Charge Nurse . . . stated “I was hired to improve patient flow. I am not a nurse manager.”
10. For example, patient operative records were “pre-populated” . . . with information even before they went to the operating room in violation of minimum nursing standards . . .
11. Patients were allowed to wear long sleeved garments that would not accommodate being “rolled up” to expose the deltoid as an injection site . . . Mrs. Dalton . . . complained about this practice to her Charge Nurse . . . after such an event caused . . . the tight garment to slip and encounter the needles . . .
12. . . . Mrs. Dalton raised valid concerns about liter bags being used and single dose medications NOT MULTI DOSE and posing yet another safety hazard and consulted with the clinic pharmacist . . .
20. Mrs. Dalton alleges and will prove that Defendants engaged in needless dangerous practices that exposed patients to risk of injury and death and she tried to prevent such risk from recurring and Defendants response to her protected reports was to cause termination of Mrs. Dalton’s employment . . .
TX Austin South Google 1. Accessed 09.06.22.
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